Zepp Health started out in 2013 as a company that makes wearable tech products, including fitness trackers and smartwatches. It began applying similar technology to over-the-counter (OTC) hearing aids. Today the brand has become competitive with some of the best hearing aids on the market in sound quality, features, and value. Zepp's hearing aid lineup is small but has a lot to offer. The Clarity line focuses on simple controls, smartphone connectivity, and personalized sound, all at an affordable price.

In this Zepp Clarity hearing aid review, we take a closer look at three of the company's most popular models: the Omni, the One, and the Pixie. The Omni is a more traditional receiver-in-canal (RIC) style. The One and Pixie are designed to be as discreet as possible, similar to many of the best invisible hearing aids. Read on to see what our testers thought after trying them.

If you are considering purchasing any kind of hearing aids, schedule an appointment with an audiologist or hearing care professional to get your hearing tested first. That can tell you whether you need OTC or prescription hearing aids and give you an idea of what other factors to consider before you buy.

Why Zepp is a top brand for over-the-counter hearing aids

One reason Zepp stands out in the OTC hearing aid market is its focus on technology and value. The brand uses digital sound processing and smartphone-based controls to help you personalize your listening experience. Through Zepp's Clarity App, you can customize settings, fine-tune sound, and make quick changes without needing an office visit. This level of control makes it easier to adapt your hearing aids to different environments throughout the day.

Whether you are talking with family, watching television, or spending time in a busy restaurant, Zepp hearing aids are designed to deliver clear, natural sound. The brand uses noise cancellation and other features to improve speech understanding while reducing background noise that can make conversations difficult. Zepp also focuses on comfort and everyday convenience. Its hearing aids have lightweight, discreet designs that our testers found were comfortable to wear for long periods. Rechargeable batteries are designed to charge quickly and last a long time. They also come with charging cases that store extra power so you don't always need to be near an electrical outlet.

Zepp offers all these features at a relatively affordable price. It also provides free shipping and a 60-day trial period, along with a minimum one-year warranty. Combined with online hearing assessments, app support, and straightforward setup, Zepp offers an experience our testers found approachable and manageable.

Comparing Zepp hearing aids

Comparison Features	Zepp Clarity Omni Visit Sitefor Zepp Clarity Omni	Zepp Clarity One Visit Sitefor Zepp Clarity One	Zepp Clarity Pixie Visit Sitefor Zepp Clarity Pixie
Hearing aid type*	RIC	CIC	CIC
Battery type	Rechargeable	Rechargeable	Rechargeable
Bluetooth	Yes	No	Yes
Hands-free calling?	Yes	No	No

*RIC=receiver-in-canal; CIC=completely-in-canal

Understanding Zepp hearing aid models

Many hearing aid manufacturers build their products around a technology platform and then offer several styles to meet different needs. These styles may include CIC, RIC, and other styles that vary in size, visibility, and features. While the technology may be similar across a product family, each model is designed for a different type of listener and listening preference.

The Zepp Clarity line was created to address the everyday challenges of hearing loss through a simple-to-use, discreet design. These devices are built for all-day wear and have a long battery life. They also have rechargeable charging cases that can help you stay connected throughout the day. Through the Clarity App, you can customize settings by adjusting treble, bass, and other sound preferences. Zepp also offers an online hearing assessment that can help you decide which model may be the best fit before purchasing.

Zepp Clarity Omni: Affordable, clear, and connected

The Zepp Clarity Omni is an RIC hearing aid that offers advanced features and solid sound quality at a competitive price. It performed especially well in noisy environments and earned high marks from our testers for ease of setup and everyday comfort.

Zepp Clarity Omni

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• Connects via Bluetooth to stream calls and music
• Compatible with Auracast, the latest public broadcast technology

• Fast-charging, long-lasting battery (up to 18 hours)
• Smartphone app with hearing test and customizable listening programs

Zepp Clarity Omni features

• Type of hearing aid: RIC
• Battery type: Rechargeable
• Bluetooth compatible: Yes

Pros and cons

Pros

• One of the most affordable hearing aids we’ve tested
• Straightforward setup and easier-to-use mobile app
• Bluetooth streaming for calls and music

Cons

• Speech clarity may drop at longer distances
• Fewer advanced customization features than prescription hearing aids
• Behind-the-ear design may be more visible than smaller models

What our testers thought of the Zepp Clarity Omni

The Zepp Clarity Omni earned one of the highest setup scores in our testing, a 5/5. "Overall, using the Zepp Clarity Omni was a good experience due to the ease of setup and quality of the app," one tester said. "Controlling the hearing aid settings was a breeze and it took me very little time to get up and running." Another tester noted that the app quickly connected the hearing aids to their phone and made it easier to understand the different listening programs and settings.

Comfort and sound quality were also highlights. Several testers said the hearing aids felt natural during everyday use and were comfortable enough for extended wear. "I absolutely loved these hearing aids," one tester said. "The app and overall experience of changing the settings is intuitive and easy. The sound quality is very natural and seems to be helpful for me in most situations." Another tester said, "I liked these a lot. They were simple, easy to use, and comfortable." Many appreciated the secure fit and the portable charging case, which made it easier to keep the devices powered throughout the day.

The Omni also performed well during our background noise testing, earning a 4.5/5 for noise cancellation. "It was able to knock out a ton of the background noise without making me feel like I was isolated or blocked off from the room," one tester said. The only area where scores were lower was long-distance speech. The hearing aids received a 3.5/5 for distance hearing. "I wish my partner sounded a bit more clear, but I could understand what she was saying," one tester said. Even with that limitation, most testers felt the Zepp Clarity Omni delivered a strong overall experience and a good balance of sound quality, convenience, and value.

Zepp Clarity One: Discreet design, comfortable fit

The Zepp Clarity One is a CIC hearing aid that prioritizes comfort and customization. Its nearly invisible design and simple app make it a good option for people who want hearing support without drawing attention to their devices.

Zepp Clarity One

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• Nearly invisible in-ear design 
• Up to 12 personalized listening settings through the Zepp app

• Ambient and wind noise reduction technology

Zepp Clarity One features

• Type of hearing aid: CIC
• Battery type: Rechargeable
• Bluetooth compatible: Yes

Pros and cons

Pros

• Free delivery, 60-day trial, and 12-month warranty
• Very discreet (almost invisible)
• Easier-to-use app with personalized settings

Cons

• Noise cancellation performance could be stronger
• Sound quality may seem less natural in some programs
• May feel uncomfortable during long wear

What our testers thought about the Zepp Clarity One

Similar to the Zepp Clarity Omni, our testers had no issues getting started with the Zepp Clarity One. They rated these hearing aids 5/5 for ease of setup. Most testers were able to connect the hearing aids to the Zepp app and start using them fairly quickly, without needing a lot of adjustments. Some testers noted that this may make the Clarity One a good option for people who are new to hearing aids.

Testers praised the small size and discreet fit of the Clarity One. "These are really discreet if you can get them all the way into your ear," one tester said. "Looking directly at my face, I don't think you would even notice them unless you were looking for them." Another tester said, "These fit really well in my ears because of how small they are. I had no issues performing daily tasks with these in, including some higher activity like jumping jacks." Some testers did mention mild discomfort during longer listening sessions but felt it improved as they got used to the devices.

Performance was mixed when it came to sound quality and noise reduction. The Clarity One earned a 3/5 for noise cancellation. "Noise cancelling was only okay," one tester said. "I could still hear some other noises that I think the hearing aids were picking up as voices." Another tester felt their own voice sounded somewhat artificial in certain listening programs. "My voice was pretty tinny, but that wasn't too shocking since they are such small devices," that tester said.

Our testers were impressed by the directional hearing performance of the Clarity One. "This performed really well directionally," one tester said. "I could tell where in the room my partner was standing when walking around me." Overall, testers appreciated the convenience, comfort, and discreet design, even though some felt the sound quality and noise reduction could be improved.

Zepp Clarity Pixie: Premium invisible model

Like the Clarity One, the Zepp Clarity Pixie is a CIC hearing aid. It includes more advanced features than the Clarity One, including phone call notifications and wireless charging. It offers a range of listening programs and smart features that may appeal to people who want more customization than basic hearing aids provide.

Zepp Clarity Pixie

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• Clarity Boost speech enhancement and eight listening programs
• Wireless charging case with up to 11 days of portable power

• Find My Hearing Aid feature and smartphone call notifications

Zepp Clarity Pixie features

• Type of hearing aid: CIC
• Battery type: Rechargeable
• Bluetooth compatible: Yes (for app only, no streaming)

Pros and cons

Pros

• 24-month warranty (twice as long as other models)
• Very discreet (almost invisible)
• Wireless charging and advanced app features

Cons

• More expensive than basic models
• Requires a smartphone to access many customization features
• No Bluetooth streaming for calls or music

Zepp costs

Zepp makes more affordable OTC hearing aids that you can purchase without a prescription. All the models in the Clarity line are under $1,000 before additional promotions or discounts, making them a good option for many budgets.

Most insurance plans, including Medicare Part A and Part B, do not cover the full cost of hearing aids. Some Medicare Advantage (Part C) plans may cover some of your hearing aid costs.¹ If you have a health savings account (HSA) or flexible spending accounts (FSA), you may be able to use those to buy hearing aids. Check with your insurance provider to see what’s covered under your plan. Zepp accepts HSA and FSA payments at checkout.

Zepp features and accessories

Zepp hearing aids are designed to be simple to use while still offering many of the features you would expect from the latest OTC hearing aids. Along with rechargeable devices and app-based controls, Zepp provides accessories that help you get a comfortable fit and keep your hearing aids powered throughout the day.

• Sample fitting kit: Zepp can provide a sample fitting kit upon request. This allows you to try different dome sizes and styles before making a final decision, which can help improve comfort and sound quality.
• Rechargeable charging cases: Zepp hearing aids come with portable charging cases that store and recharge the devices when not in use. The compact design makes them easier to carry during travel or daily activities.
• USB charging equipment: Chargers connect through a USB power source, making it easier to recharge at home, in the office, or while traveling, so you don't need to purchase disposable batteries.
• Clarity App compatibility: The Clarity App allows you to adjust settings, fine-tune sound, and personalize your listening experience. You can control features such as bass and treble directly from a smartphone.
• Multiple ear tip options: Different ear tip sizes help you find a secure and comfortable fit. A proper fit can improve both comfort and overall hearing performance.
• Online hearing assessment: Zepp offers an online hearing assessment to help shoppers identify the model that best matches their hearing needs. This can be a useful starting point for first-time hearing aid buyers.

How we tested Zepp hearing aids

We work closely with audiologists, hearing instrument specialists, and older adults to learn how hearing aids perform in real-world settings. We also read thousands of verified customer reviews and surveyed older adults about their experiences. Our goal is to focus on hearing aids that are affordable, easier to find, and helpful for different levels of hearing loss.

When we test the best OTC hearing aids, we look at how they perform in daily life. We pay close attention to sound quality, comfort, and ease of use. We also look at features that can make hearing easier in busy or noisy places.

Here are some of the things we test:

• Sound quality during one-on-one conversations
• How clear voices sound from up to 90 feet away
• Whether the hearing aids help users tell where sounds are coming from
• How well they reduce background noise
• Bluetooth and wireless features
• App controls and customization options
• Comfort during all-day wear
• Ease of setup and daily use
• Customer service and brand reliability
• Overall value for the price

Each of these areas helps us understand how well a hearing aid may work in everyday situations. You can read more about how we test hearing aids.

Who should buy Zepp hearing aids

Are Zepp hearing aids right for you? The answer depends on your hearing needs, budget, and comfort with technology. Zepp hearing aids are generally designed for adults with mild to moderate hearing loss who want an OTC solution that does not require office visits. The app-based controls and rechargeable designs appeal to people who prefer convenience and customization.

Zepp may also be a good choice if you want modern features without paying the high prices often associated with prescription hearing aids. The brand's online hearing assessment, rechargeable charging cases, and smartphone controls create an experience that can work well for many first-time hearing aid buyers.

These questions may help guide you as you decide whether Zepp hearing aids would be a good fit:

• Do I have mild to moderate hearing loss?
• Am I comfortable using a smartphone app to adjust settings?
• Do I want rechargeable hearing aids instead of disposable batteries?
• Am I looking for an OTC option rather than prescription hearing aids?
• Do I want the ability to customize sound settings myself?
• Is affordability an important factor in my purchase decision?
• Do I prefer a discreet hearing aid design? 

Who should not buy Zepp hearing aids

Zepp hearing aids have a lot to offer, but they may not be the best choice for everyone. People with severe or profound hearing loss often need the advanced programming, power, and ongoing support that prescription hearing aids can provide. OTC devices are typically designed for mild to moderate hearing loss and may not deliver enough amplification for more significant hearing challenges.

Some people may also prefer to have a hearing care professional handle device adjustments and fittings. While Zepp offers self-fitting tools and app controls, those who are not comfortable with technology may find the setup process more challenging than a professionally fitted device.

The following questions may help you decide whether Zepp may not be the best fit for you:

• Has a hearing professional told me I have severe hearing loss?
• Do I prefer in-person support and fittings?
• Am I uncomfortable using smartphone apps and technology?
• Do I need advanced hearing aid features only available through prescription devices?
• Am I looking for the lowest-priced OTC hearing aid available?
• Do I have hearing needs that require ongoing clinical support?
• Would I rather have a hearing specialist make all adjustments for me?

Zepp customer experience

Zepp offers a 60-day risk-free trial on its hearing aids, giving you time to decide whether the device is the right fit. If the hearing aids are not working for you, you can return them within that window. The Zepp Clarity Omni and One come with a one-year warranty. The Pixie comes with a 24-month warranty, twice the coverage of the other models. Financing is available through Klarna or Affirm.

• Warranty and trial period: 60-day risk-free trial and a one-year warranty (two years for the Pixie)
• Financing: Available through Klarna or Affirm

Customer service

• Phone: 855-619-4327, Monday through Sunday, 8 a.m. to 5 p.m. CT
• Chat: Available Monday through Sunday, 8 a.m. to 5 p.m. CT
• Email: clarity@zepp.com

Frequently asked questions

Are Zepp hearing aids invisible?

Most Zepp hearing aids are designed to be discreet, but they are not completely invisible. Smaller CIC models, such as the Pixie, are less noticeable than traditional behind-the-ear devices.

Does Zepp have an app?

Yes. Zepp hearing aids work with the Clarity App, which allows you to adjust settings and personalize your listening experience.

Do Zepp hearing aids have Bluetooth?

Many Zepp models include Bluetooth connectivity for app controls. Only the Omni can stream music or calls using Bluetooth. Bluetooth availability varies by model, so check each product's specifications before purchasing.

Are Zepp hearing aids cheap?

Zepp hearing aids are more affordable than prescription hearing aids, but they are not the lowest-priced OTC option on the market. Their pricing reflects modern features like rechargeable technology and app controls.

Questions? Email us at reviewsteam@ncoa.org.