Key Takeaways

  • Telephone town halls offer a unique way to reach many older adults at once.

  • Our guide to using tele-town halls for outreach explains everything you'll need to conduct an event.

Telephone town halls (or tele-town halls) are meant to simulate an in-person town hall, like those a member of Congress might hold in their district. They are an opportunity to get a lot of people together in one place (or in this case, on one phone line) to tell them about the work you are doing to connect seniors with benefits, and to answer common questions.

Our guide to conducting tele-town halls provides everything you need to know about implementing this approach, including:

  • How to work with a vendor to purchase a list of numbers to call and manage the event
  • Tips for scheduling and preparing for the call
  • Sample phone messages and a script for the tele-town hall
  • Cost and staff resource implications before, during, and after the event

In addition, we offer these sample messages that are designed to be used prior to and during auto-calling for a telephone town hall session. In this example, the message was designed to encourage older Michiganders to attend a tele-town hall to learn about a variety of benefits programs available to help them pay for their costs of living if they have a fixed income.