- What information of yours may be collected;
- How the information is used;
- With whom the information may be shared;
- What choices are available regarding collection, use, and distribution of the information;
- What kind of security procedures are in place to protect the loss, misuse, or alteration of information under our control; and,
- How you can correct any inaccuracies in the information.
Purpose of the Website
The purpose of the Website is to provide information and resources to the aging community in the United States, including information concerning access to benefits and community resources and discussion forums. The information and content contained on the Website are provided for informational purposes and are not a substitute for financial, legal, or other professional advice. NCOA recommends consultation with your financial and legal advisors and other professionals.
How the Website collects information about you
This Website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at firstname.lastname@example.org.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
For more information on Mouseflow and CCPA/VCDPA visit https://mouseflow.com/ccpa.
The Website also uses Google Signals, which is a feature of Google Analytics and links the information it collects from Website users who also are signed in to their Google accounts. The service collects such information as user location, search history, YouTube history, and data from sites that partner with Google.
Non-personal information we collect about you
How we use non-personal information about Website users
The information we collect by using cookies and a third-party analytics service may be used for the following purposes: (i) to help us generate content on webpages or it content and make improvements to the Website, (ii) to allow us to monitor how many people are using the Website and sites to which the website links and where these people are located geographically, (iii) to allow us to monitor how often different functions of the Website are used, how users navigate within the Website and use the Website functions, and (iv) to help us determine for what purposes these actions are being taken. We may use analytic data about your use of the Website to improve the content available on the Website or make changes to the functionality of the Website. We may use cookie information to target certain communications to your browser or to determine the popularity of certain content or links. Cookies may also be used as navigation aids. We do not link non-personal information from cookies or data analytics to personal information about you. We may use clickstream data as a form of non-personal information to anonymously determine how much time visitors spend on each page of the Website, how visitors navigate throughout the Website, and how we may tailor our webpages in the future to better meet the needs of visitors.
Personal information we collect about you
NCOA may collect personal information, such as your name, mailing address, and email address that you may provide when you register for updates on the website. We also collect certain personal information you may provide in response to questionnaires available on the Website, which are used to direct information to you from the Website in response to your particular needs.
How we use personal information about website users
We use personal information you provide to respond to your questions, to provide you information about possible solutions and additional resources for you, and send you periodic emails about updates and services that may be available to you in your area.
Disclosure of your information
NCOA may combine, in a non-identifiable format, the personal information you provide with information from other users to create aggregate data that may be disclosed freely to third parties and used by NCOA for any lawful purpose. Aggregate data does not contain any personal identifiers that could be used to contact or identify you, such as name or email address. NCOA may disclose this aggregate information to its advocacy partners and members of its aging network in order for these parties to conduct advocacy activities on behalf of older adults. NCOA and its advocacy partners may disclose non-personal, aggregate information to government officials and representatives in order to conduct advocacy activities on behalf of older adults.
Third party service providers
How NCOA handles privacy and security
The website and database servers are hosted in a secured physical and network environment maintained by a third party hosting provider. Reasonable efforts are made to secure web servers, networks, host operating systems, and databases against unauthorized access. We use a variety of security measures to protect personal information when stored or transmitted by NCOA, including Secure Socket Layer (SSL) Encryption of certain data. In order to take advantage of encryption, you must have an Internet browser that supports 128-bit Encryption. Despite NCOA's efforts to protect your personal information, there is always a risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. NCOA cannot ensure or warrant the security of any information you transmit over the Internet and you do so at your own risk. No security measures are foolproof; and NCOA cannot guarantee that information will be protected in all situations. We will make reasonable efforts to protect your personal information from unauthorized access.
The Website is not designed to attract or be used by children under the age of 13. NCOA does not knowingly collect personal data from anyone under the age of 13, unless we first obtain permission from that child’s parent or legal guardian.
How to contact us
For more information about our privacy practices (including compliance with applicable law), or if you want to (1) delete your personal information from our systems, (2) update or correct inaccuracies in the personal information you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, contact us by email at email@example.com or write to us at 251 18th Street South, Suite 500, Arlington, VA 22202; Attn: Director of Communications.