As video calls and online appointment scheduling become the norm, more older adults are embracing modern technology. Many seniors find that technology enhances their life. It helps them stay connected to family and friends, reduces feelings of isolation, keeps their brain active and sharp, and makes everyday tasks (like banking or shopping) more convenient.

For those looking for a job, using technology is even more vital since it’s relevant at all stages of the job search. The internet, thanks to its efficiency, is now a mainstream job search tool. You can complete several online applications in the time it would take you to fill one out in person. Many employers conduct initial virtual (video or phone) interviews to speed up the hiring process even more. And, once you’ve done the interview, communication tools like email can help you stay connected to hiring managers until a decision is made.

In today’s market, having technical proficiency will also set you apart to employers who rely on digital tools to run their business.

According to Pew Research Center, about 90% of people age 65+ used the internet in 2025 compared to just 75% in 2021.¹ Yet despite the fact that the population of older tech users has grown significantly in recent years, some older adults still face barriers to technology use. One of these is technophobia.

What is technophobia?

In simplest terms, technophobia is an overwhelming fear of new technology. Older adults are especially prone to technophobia, since they grew up without 21st century innovations like email, the internet, and artificial intelligence (AI) tools. This fear goes beyond a reluctance to learn new technologies. According to the Cleveland Clinic, people with technophobia may:

• Resist using technology of any kind, even cell phones
• Become preoccupied with thoughts of technology
• Worry about being forced to use technology
• Criticize new or upgraded technologies
• Refuse to update software on a device

How can I overcome my fear of technology and build technical confidence?

Adapting to new technologies may feel daunting—and it won’t happen overnight. The key to reducing your anxiety is to ease yourself into it. Below are some practical tips on how to overcome technophobia and reap the benefits of digital advancements.

• Break it down and set realistic goals: Remember that you don't have to master everything there is to know all at once. Don’t rush; it’s better to set small, manageable goals. A good rule of thumb is to focus on just one device, program, or task at a time—such as learning how to set up an email account or create and save a new document in Microsoft Word.
• Focus on what’s useful to you: While some technologies may catch your interest, ask yourself, is this tool or skill going to provide value to me? Stick to what will help you reach your goals—whether it's to find a job, communicate with family members who live far away, or reduce your trips to the store.
• Buy simpler digital products: The hype around fancy gadgets can be difficult to resist. But you’ll be better served by going with basic-model, user-friendly devices. These scaled-down versions will allow you to experience the benefits of the technology without getting overwhelmed by extra bells and whistles. Start simple and work your way up to more complex gadgets as you build your digital tolerance.
• Be patient with yourself: Mastering new technologies has a learning curve, and it’s not always smooth sailing. You’re bound to hit roadblocks and get frustrated along the way. However, aim to keep a positive mindset—and have faith in yourself! Everyone has to start somewhere. You can do this.
• Take a class: Check with your local library, place of worship, senior center, community college, or employment center. Many of these places regularly offer no-cost or low-cost classes on basic computing. This will give you hands-on experience and is also a great way to meet new people.
  
  Another resource to explore is IBM SkillsBuild, which offers a series of free, online courses you can take at your own pace, when it's convenient for you. These courses cover topics like:
  • The basics of AI (artificial intelligence)
  • Essential career management skills
  • Professional skills that set you apart to employers
  • Making digital tools work for you
  • Navigating the digital world with confidence
  • The newest workplace technologies
  
  Once you complete a SkillsBuild course, you'll earn a digital credential you can add to your resume to aid in your job search. Signing up is simple.
  • Click on one of the course links above.
  • Create a free account using your email or Google account.
  • Click 'Enroll' and start building your skills.
• Teach yourself: Overcoming a fear of technology often starts with simple curiosity. If you have a new tablet, smartphone, or computer, don't shy away from exploring it and seeing where it takes you. You can also take check out these other free, self-paced courses onilne to get you started. Today's devices tend to be much more intuitive and user-friendly than they were years ago. So don’t underestimate yourself! You'll likely be able to figure out a lot on your own just by “playing around.”
• Turn to YouTube: YouTube is gaining popularity among older adults, with usage hovering around 64% for those age 65+.² That’s great news, since there are many free tutorials available on YouTube that can help you build your technology mastery. The beauty of a video is that you can fast-forward, rewind, and rewatch it as much as you need to. You can find tutorials on YouTube and other sites by typing “how to {insert skill here]” into the search engine prompt (for instance: “How to use Microsoft PowerPoint”). YouTube offers tutorials to help you:
  • Set up a free email account with Gmail
  • Use ChatGPT
  • Use an iPhone
  • Get started with Facebook
  • Master the basics of Microsoft Office Word
  • Create a LinkedIn profile
• Ask someone for help: If you have a tech-loving spouse or grandchild, or a neighbor who always has the latest high-tech gadgets, don't be afraid to ask them questions or request their assistance when you get stuck. Learning the basics from someone you know can make the experience less intimidating. 
• Build on your success: Celebrate the small "wins” in your quest to overcome your fear of technology—you should be proud of yourself! Once you become skilled in one area, give yourself permission to learn something else. As you build your technology skills bit by bit, your confidence will grow.

Get set up for job success with SCSEP and NCOA's Job Skills CheckUp

Searching for a new job? Or returning to work after a break? NCOA recently launched its new employment tool, Job Skills CheckUp, to help older adults get tips on how to succeed as a mature worker.  All you have to do is tell us about your goals and your current employment situation. Job Skills CheckUp will create a personalized plan to help you find job openings, build a professional network, prepare for job interviews, and more.

In the Senior Community Service Employment Program (SCSEP), qualified older adults (age 55+) can receive on-the-job training and job placement that can lead to a new sense of purpose and a brighter outlook on life. Just ask Myrna.

At age 69, Myrna took time away from work to care for her husband. When she was ready to return, finding a job was difficult. Myrna enrolled in SCSEP through PathStone, refreshed her job skills, and made a strong impression during her on-site job training experience. She was soon hired full time as a clerical employee—and now helps other older adults enroll in SCSEP.

A note about SCSEP: Like other federally funded programs, SCSEP is going through changes that may continue through 2026. You should know that:

• The program is still available. SCSEP has not ended and continues to function in many communities across the U.S.
• Funding varies by location. Some regions experienced temporary pauses in 2025, while others received funding later and restarted services.
• Start times may vary. Available opportunities depend on where you live and current funding levels.

Should you still apply to SCSEP? Yes! Applying now can help ensure you’re among the first to know when there are openings. Find your local SCSEP office to learn how to apply.
 

Source

1.  Pew Research Center. Internet, Broadband Fact Sheet. November 20, 2025. Found on the internet at https://www.pewresearch.org/internet/fact-sheet/internet-broadband/ 

2. Pew Research Center. Americans’ Social Media Use 2025. November 20, 2025. Found on the internet at https://www.pewresearch.org/internet/2025/11/20/americans-social-media-use-2025/