Emma Mattress Review 2024 | Expert Tested

May 14, 2024
Fact Checked
Our Reviews Team tested the Emma Hybrid Comfort to help you decide if it’s right for you.
Written by: Cathy Habas
Medically Reviewed by: Ryan Wetzler, PsyD, DBSM, ABPP

If you’re looking for an affordable mattress you can buy online, you’ve probably heard about Emma and its flagship product, the Emma Hybrid Comfort. Our Reviews Team tested it and found it’s firmer than advertised. It has a thin layer of foam over coils, so it may not be right for you if you’re looking for a plush experience. Keep reading to learn if the Emma Hybrid Comfort meets your needs.

Emma mattress

Emma mattresses come with a 10-year warranty and 365-night trial. The Emma Hybrid Comfort is a popular option that our team believes is best for stomach sleepers, people who like bouncy beds, and those who find it easier to move around on firm material. 

Very Good
More affordable than most online mattresses
Firm feel supports stomach sleepers
Scheduled delivery available for a fee

Our Emma experience

Emma Hybrid Comfort

Emma Hybrid Comfort

Key features
  • Price: $812–$1,649
  • Material: Hybrid
  • Firmness: Medium-firm
  • Trial period: 365 nights
  • Shipping: Free shipping, old mattress removal available for $125 depending on location
  • Warranty: 10 years
  • Sizes: Twin, twin XL, full, queen, king, California king
  • Mattress height: 13 inches
Pros and cons of the Emma Hybrid Comfort mattress
Pros One of the most affordable online mattresses Easy to push against when changing positions Firm enough for stomach sleepers Good pressure relief Washable cover Cons Edge that isn’t comfortable or stable enough for easy sitting Noisy coils
Additional information

Even when it’s not on sale, the Emma Hybrid Comfort is one of the most affordable mattresses you can buy online. The queen model retails for $1,319, but our Reviews Team has seen it available for $659, or 50% off. In some ways, the low price reflects the quality of the Emma Hybrid Mattress—its cover feels like less quality, the coils crunch when you change positions, and the edge collapses when you sit on it.

Still, there are some redeeming qualities, like a washable cover, a good amount of bounce, pressure relief for back sleepers, and a firm feel that’s ideal for stomach sleepers. If you don’t like sinking into your mattress and want something more budget friendly, the Emma Comfort Hybrid is a good one to consider. If you’re looking for a more luxurious feel, you may want to check out the similarly priced Helix Midnight.

Our expert take

According to the company, the Emma Hybrid Comfort is a medium-firm mattress with a rating of five out of 10. Our testers say it feels firmer, more like a 7.5. Rather than sinking into the mattress, testers said they felt like they were on top of the material.

Testers felt most comfortable when lying on their stomachs. The firm feel of the Emma Hybrid Comfort prevents the hips from sinking lower than the shoulders in this position, which can cause an uncomfortable curve in the back.

Back sleepers may feel pressure relief along the shoulders and upper back, but one of our testers felt some discomfort in their lower back where the firm material didn’t conform to their spine. Our testers warn that the Emma Hybrid Comfort “isn’t the most comfortable mattress for a side sleeper, but it’s better than other firm mattresses like the Titan Plus.”

That said, you may have a different experience than our testers. Colorado-based physical therapist Lindy Royer said comfort depends on multiple factors, like sleeping position and pain in the body, and that some people may need props and pillows to feel comfortable on any mattress.

She suggested “getting the best mattress you can afford with a free trial period so you can assess how the mattress performs with long-term use.” With a one-year trial period and some of the lowest prices on the market, we think the Emma Hybrid Comfort is worth trying if you’re on a tight budget.

 White and gray mattress in a bedroom with a blue blanket folded at the bottom
The white cover zips off the Emma Hybrid Comfort for easy cleanup.

The Emma Hybrid Comfort is a bouncy mattress, and this quality can actually make it easier to push against the material when getting out of bed. It’s also easy to change positions when lying down. Unfortunately, some of that bounce gets transferred to the other side of the bed.

When our testers dropped their full weight onto the Emma Hybrid Comfort, the corners of the bed lifted. When one tester changed positions, the other could feel their movements. The coils also make a plastic crunching sound when someone moves around on the mattress. Overall, this isn’t the best bed for couples if one person is a light sleeper. If frequent disrupted sleep seems to be common for you, you may want to look elsewhere [1] Medic G., et al. Short- and Long-Term Health Consequences of Sleep Disruption. Nature and Science of Sleep. May 19, 2017. .

While testing mattresses, we developed a “functional support” score to determine how well a mattress assists with mobility and prevents falls. For example, you’re less likely to slide off the edge of a mattress when it’s sturdy and firm. An unstable edge is a major weakness in the Emma Hybrid Comfort. The edge sagged considerably when testers sat on it, and it also felt uncomfortable.

Woman sitting on the edge of an Emma Hybrid Comfort mattress
The edge of the Emma Hybrid Comfort mattress sinks quite a bit and doesn’t feel comfortable or stable.

“This mattress has such a thin layer of foam that I could feel the coils underneath me when I sat on the edge,” one tester said. Fortunately, it’s safer to lay down on the edge than to sit on it. “I didn’t feel in danger of rolling off, and I felt the same amount of support at the edge compared to the middle of the bed,” said a tester.

The Emma Hybrid Comfort arrives compressed inside a box. Like many mattresses delivered this way, the Emma Hybrid Comfort will have an odor when unwrapped. Give it a few days to completely air out and off-gas The chemical odor given off from a new mattress. The smell is harmless and is usually gone within the first few days. .

Delivery takes about three to five days in most areas of the United States. The company says to expect slightly longer shipping times in the Northwest (five to six days) and non-contiguous states or territories (eight to 12 days).

Contact Emma customer service if you’re interested in a scheduled delivery, as it doesn’t appear as an option during checkout. Scheduled delivery costs $69–$129, includes mattress setup, and is only available in certain areas. For an additional $125, you can also have the old mattress hauled away.

Our recommendation

Who may love it 

  • Sleepers looking for a firmer mattress
  • Stomach sleepers of any weight
  • People sticking to a budget—look for promotions to avoid paying full price

Who may want to avoid it 

  • Side sleepers who may need a softer mattress to reduce pressure in the shoulders and hips
  • People who need excellent edge support for sleeping near the edge or safely getting in and out of bed

Emma contact and payment information

Customer service 

You can reach Emma customer service by:

In our experience, a phone call is the fastest way to reach someone from Emma. Representatives tend to offer additional promo codes over the phone too. The chat feature has been slow for us—usually we interact with a bot and wait hours for a response.

Payment options 

Credit card payment options are Visa, MasterCard, American Express, and Discover. Other options are Shop Pay, Meta Pay, PayPal, Google Pay. Emma offers financing through Klarna.

Compare Emma against competitors, as of May 2024

Price for queen $1,319 $2,095 $1,248.80 $1,499
Firmness Firm Medium-firm Medium-firm Medium
Mattress type Hybrid Innerspring hybrid Hybrid Memory foam
White-glove delivery* Yes Yes No Yes

*Free shipping and installation of new mattress and free removal of old mattress

Bottom line

The most impressive thing about the Emma Hybrid Comfort mattress is its affordable price. Depending on the company’s current sales, this mattress can cost three times less than the competition. Its 365-night trial period goes beyond the industry standard of 120 nights, and its firm feel is ideal for stomach sleepers. 

If you like to sleep on your back or side, have any mobility concerns, or need a mattress that will ease pain at night, it’s best to keep looking. Many of the mattresses vetted by our Reviews Team are best for side sleepers or best for hip pain. Find out your sleep preferences and specific needs before shopping for your next mattress. 

Frequently asked questions

It’s difficult to say whether the Emma mattress will be worth it to you. So much depends on your sleeping position and personal preferences. Consider taking advantage of the company’s 365-night trial to see if it’s right for you. Review the company’s trial period terms and conditions and return policy first.

The Emma mattress offers some pressure relief for back sleepers, and it’s a decent choice if you’re sticking to a budget. Because it’s a firm mattress, higher-weight (more than 250 pounds) sleepers may find that it’s more supportive and comfortable than medium-firm mattresses, granting them better pain relief. Read more about the best mattresses for back pain.

Because everyone is built differently and has different preferences, there’s no one-size-fits-all mattress. That said, our Reviews Team likes the Helix Midnight Luxe, Nectar Premier, and Saatva Classic, which you can read about in the best mattresses our experts reviewed.

Have questions about this review? Email us at reviewsteam@ncoa.org.


  1. Medic G., et al. Short- and Long-Term Health Consequences of Sleep Disruption. Nature and Science of Sleep. May 19, 2017. Found on the internet at https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5449130/pdf/nss-9-151.pdf
Cathy Habas
Cathy Habas Author
Cathy has written about older adult care and technology—including medical alert systems—since 2021. Cathy has been consulted as a subject matter expert by Alzheimer’s Caregivers Network, Consumer Affairs, U.S. News & World Report, Lifewire, and more.
Ryan Wetzler
Ryan Wetzler Author