GhostBed Adjustable Bed Review 2024

Ghostbed

3.5/5

• Available in sizes as small as twin XL to as large as split king
• Adjustable base is covered by a lifetime limited warranty
• Product bundles are offered for an all-in-one sleep solution

3.5/5

Key Takeaways

• Prices start at $1,895 for the GhostBed Adjustable Base twin XL and run as high as $3,790 for the split king.
• GhostBed adjustable base sales are final but come with a lifetime limited warranty against defects.
• GhostBed has mixed customer reviews, with low scores on Trustpilot and the Better Business Bureau and high scores on Amazon.

Adjustable beds have been around since the 1800s, when they were first used in Britain. ^[1]The History of the Hospital Beds and Their Development. Medical Equipment Distribution. July 22, 2019. Found on the internet at https://www.medplushealth.ca/blog/the-history-of-the-hospital-beds-and-their-development. In 1909, physician Willis Gatch invented a three-segment adjustable hospital bed with head and foot elevation to help patients after surgery. Since then, adjustable beds, like GhostBed, have evolved from hospital use straight to our bedrooms, with advanced tech designed to enhance comfort, mobility, and sleep.

Our Reviews Team surveyed adjustable bed users and found the top benefits of using an adjustable bed included reduced joint and back pain, enhanced comfort, and ease of getting out of bed, while adjustable lumbar support was ranked as the most important feature. ^[2]NCOA Adviser Adjustable Bed Survey. 1,000 respondents. Conducted using Pollfish. Launched June 2023. Heidi Huynh, an occupational therapist and owner of Ascend Therapy Services, noted everyone has different needs, so an adjustable bed can provide different benefits from person to person.

“Features such as head and foot elevation can have health benefits for someone with specific needs,” she said. “For example, I spoke of changing positioning for weight distribution, which can decrease the risk of pressure sores or skin breakdown. Elevation can also help with swelling and edema, keeping the legs elevated above the heart with bed positioning.”

If you’re looking for a bed that can provide easier mobility getting in and out, as well as rest without as many aches and pains, you might want to consider an adjustable bed.

Why you can trust us

Our Reviews Team recommends products and services we believe provide value in the lives of our readers. We’ve spent more than 550 hours carrying out in-depth research on adjustable beds to give you the most accurate review. To make our selections, we:

• Surveyed 1,000 adjustable bed users for first-person insights
• Interviewed two industry experts
• Researched 30 different models across the category
• Read real reviews from verified customers on trusted third-party sites, including the Better Business Bureau (BBB) and Trustpilot

About GhostBed

Based in Plantation, Florida, GhostBed was launched in 2015 by parent company Nature’s Sleep, and by 2017, the first GhostBed adjustable bed hit the market. The brand’s tagline for its adjustable base is the “adjustable in a box” because its mattresses and adjustable bed can be delivered right to your door in a box. The brand’s mattresses and pillows are also known for having cooling technology designed to keep sleepers cool and comfortable.

GhostBed Adjustable Base

• Price: $948–$1,895 (flash-sale discount price, does not include mattress)
• Warranty: One year full coverage and lifetime limited warranty
• Free shipping: Yes, for the 48 contiguous states (white-glove delivery is available)
• Trial period: No
• Return policy: No

Designated “Best for Couples” in our Reviews Team’s lineup of the best adjustable beds due to its split king model with dual remote operation, the GhostBed Adjustable Power Base comes with a variety of features—including custom elevation options to operate the head and feet of the bed separately, so you can personalize the positioning for comfort. Six preset positions are available, including TV, zero gravity, and lounge. Independent head and foot massage offers 15 modes, which can help ease aches, although research shows relief varies from person to person. ^[3]Miake-Lye, Isomi M., et al. Massage for Pain: An Evidence Map. The Journal of Alternative and Complementary Medicine. May 9, 2019. Found on the internet at https://www.liebertpub.com/doi/full/10.1089/acm.2018.0282.

The base also features under-bed LED lights, which provide a soft glow and can help prevent stumbles at night. Four USB ports are available to charge your favorite devices, making it easier to keep everything within arms’ reach. Additionally, a built-in retainer bar at the foot of the bed and textured fabric are designed to help keep mattresses in place throughout the various bed positions.

The recommended height for beds is 20–23 inches from floor to top of the mattress. ^[4]Beds in Accessible Guest Rooms and Sleeping Rooms. Disability Rights and Education Defense Fund. Found on the internet at https://dredf.org/public-policy/dredfs-model-comments-on-the-doj-anprm/beds-accessible-guest-rooms-sleeping-rooms. Three-piece legs allow you to customize the base height from 4–12 inches (the average mattress measures 10–12 inches high). Choosing the right height for the legs allows you to achieve an accessible bed height, which may help reduce the risk of injury from a fall. ^[5]Quigley, Patricia. Tailoring Falls-Prevention Interventions to Each Patient. American Nurse. November 2015. Found on the internet at https://www.myamericannurse.com/wp-content/uploads/2015/11/ant11-Essence-Supplement-1027-falls-prevent.pdf.

Additionally, a wireless backlit remote control unit includes a built-in flashlight, which can help with vision changes that occur as we age, allowing for easier operation of the remote. Programmable memory positions allow you to save your current settings for future use.

Table 1 Compatible GhostBed mattresses, as of January 2024

GhostBed cost

The GhostBed adjustable base costs between $948 for the smallest (twin XL) and $1,895 for the largest (split king). Various bundles, including mattresses and other accessories, are available for additional cost. GhostBed offers promotional and sale pricing and military, education, government, first responder, and nurse discounts. Shipping is free, but the white-glove service costs an extra $279. This service includes delivery and assembly of your new adjustable base and the removal of your old bed.

Table 2 GhostBed bundles cost, as of January 2024

Table 3 Comparison of GhostBed vs. Tempur-Pedic, as of January 2024

GhostBed payment options

GhostBed offers various methods of payment, including credit cards and financing:

• Affirm Financing
• Katapult Monthly Payments (formerly Zibby)
• Amazon Payments
• Apple Pay
• Shop Pay
• Google Pay

GhostBed warranty and returns

GhostBed offers a limited lifetime warranty covering the steel frame and mechanical parts of the adjustable base. You can also purchase an extended three-year warranty at checkout. Sales of the GhostBed adjustable base are final.

GhostBed customer service

The GhostBed support team is available daily from 8 a.m. to 10 p.m. ET.

• Web-based chat (automatically pops up upon visiting the website)
• 954-371-2004
• sleep@ghostbed.com
• Online appointment booking
• Online contact form

GhostBed ratings and reviews

GhostBed is not accredited by the Better Business Bureau (BBB) but has a B-minus rating. The average rating of 108 customer reviews posted on the BBB site is 1.14 out of 5 stars. The BBB has closed 351 complaints in the last three years, with 72 of these within 12 months. Reviews posted on the BBB mention a lack of response from the customer service department, difficulty canceling orders, and misunderstanding around the sales of the bed frames being final. Some positive reviews praised mattress comfort, customer service, and shipping. Complaints filed with the BBB include product problems, warranty, and guarantee issues. GhostBed responded to the majority of the complaints within 14 days.

On Trustpilot, GhostBed has 114 reviews, with an overall rating of 1.2 out of 5. The majority of reviews on Trustpilot are focused on mattresses. Poor customer service was mentioned in several instances, with multiple failed contact attempts and unprofessional agents.

Ratings for GhostBed on Amazon were more positive, with an average of 4.3 out of 5 from 164 reviews. The top critical review complained about massage motors becoming noisy after approximately seven months.

What customers have to say about GhostBed

“The Ghost Bed twin XL is truly the best bed I’ve ever seen and slept on in my entire life. I do not envision ever needing a new bed, maybe a new mattress for it down the road but it is truly spectacular. I cannot think of anyway to make it better! Thank you!”

MICKEY T. GOODRIDGE, VERIFIED CUSTOMER (AMAZON)

“I bought just the frame because I had a new mattress. This adjustable bed frame has been a miracle for me. I could only sleep about 3 hours a night in bed because of my back problems. Since I got my Ghost Bed I have spent every night in bed and wake up with no back pain.”

SHEILA B. VERIFIED CUSTOMER (AMAZON)

“I ordered from Ghost Bed but after speaking with my husband, I decided to wait. I called within a few hours of ordering only to be told that the bed was already packed for shipment and they could not cancel it. The rep then reassured me that I could refuse the delivery with no penalty or restock fee. I was returned most of the money minus $300.00 restocking fee. I contacted the company and was told that I was informed of this and that they could not refund it. I spoke with a supervisor and was also told the same thing. If this was the case they should have told me. They did not and are claiming that they did. I will never order from Ghost Bed again and I hope no one else falls into their trap.”

—ALLYSON P., VERIFIED CUSTOMER (BBB)

“We purchased a new adjustable bed but the legs were too tall. My husband found GhostBed and they advertised 6 inch universal legs for adjustable beds. He ordered a set of six for $65.00. They arrived a few days later but the leg screws were much smaller than the ones on our bed. When he contacted the company, he was told that legs were not refundable if the box had been opened and the legs used. The legs were not used, but how could he check the size if he could not open the box. The company also said if THEY decided the box had not been opened they would deduct the returned postage and a restocking fee. We have chalked this up as a loss! I normally read the reviews on companies with names like ‘GhostBed’ but my husband made this purchase while I was at work. I think he has learned his lesson. Always check these kinds of companies out before you order anything!”

KATHRINE T., VERIFIED CUSTOMER (TRUSTPILOT)

How we research and evaluate adjustable beds

Our Reviews Team extensively scrutinizes adjustable beds to make sure we only recommend those we believe will make a difference to our readers. Together, we’ve researched prominent brands by mystery shopping adjustable beds, understanding the experiences of real customers, and consulting with independent sleep experts to better understand why people seek out adjustable beds. Our method includes testing adjustable beds for ourselves, considering comfort, price, delivery, warranty, brand reputation, and more to gauge whether the adjustable bed is appropriate for NCOA readers’ needs.

Bottom line

The GhostBed Adjustable Base is designed and engineered in the United States. The brand currently offers one style of adjustable bed, which comes with similar options found on other adjustable beds, such as zero-gravity positioning, USB ports, and under-bed lighting. GhostBed as a brand has mixed reviews across third-party sites, with low scores on BBB and Trustpilot and a higher score on Amazon. If you’re looking for a bed with an average price and plenty of features, the GhostBed adjustable base might be the right choice for you. Just remember that unless you pay for white-glove delivery, you’ll have to assemble the bed yourself, so make sure to plan ahead.

Have questions about this review? Email us at reviewsteam@ncoa.org.

Sources

1. Medical Equipment Distribution Inc. The History of the Hospital Beds and Their Development. July 22, 2019. Found on the internet at https://www.medplushealth.ca/blog/the-history-of-the-hospital-beds-and-their-development
2. NCOA Adviser Adjustable Bed Survey. 1,000 respondents. Conducted using Pollfish. Launched June 2023
3. Miake-Lye, Isomi M., et al. Massage for Pain: An Evidence Map. The Journal of Alternative and Complementary Medicine. May 9, 2019. Found on the internet at https://www.liebertpub.com/doi/full/10.1089/acm.2018.0282
4. Disability Rights and Education Defense Fund. Beds in Accessible Guest Rooms and Sleeping Rooms. Found on the internet at https://dredf.org/public-policy/dredfs-model-comments-on-the-doj-anprm/beds-accessible-guest-rooms-sleeping-rooms
5. Quigley, Patricia. Tailoring Falls-Prevention Interventions to Each Patient. American Nurse. November 2015. Found on the internet at https://www.myamericannurse.com/wp-content/uploads/2015/11/ant11-Essence-Supplement-1027-falls-prevent.pdf
6. Kistner Vein Clinic. 17 Ways To Improve Poor Blood Circulation. Found on the internet at https://www.kistnerveinclinic.com/improve-poor-blood-circulation
7. Albarqouni, Loai, et al. Head of Bed Elevation to Relieve Gastroesophageal Reflux Symptoms: a Systematic Review. BMC Primary Care. Jan. 19, 2021. Found on the internet at https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7816499
8. NASA Spinoff. Zero-Gravity Body Posture Influences Acupressure Massage Chair. 2020. Found on the internet at https://spinoff.nasa.gov/Spinoff2020/cg_5.html

Steven Marshall Author

Steve Marshall has more than 35 years of clinical and leadership experience in health care. He has worked in various settings, including emergency departments, intensive care units, air and ground transport, oncology, infectious disease, and infusion services.  He founded See Doc Nurse Write LLC in 2023 to expand the reach of his clinical knowledge and expertise.

Brittany Ferri Medical Reviewer

Brittany Ferri, PhD, OTR/L is an occupational therapist, author, writer, and business owner. She specializes in mental health, teletherapy, geriatrics, and medical writing. Clinically, she has worked in assisted living facilities, hospitals, and home health agencies. She attended Quinnipiac University for her Master’s and Saybrook University for her PhD in Integrative Mental Health.