Aloe Care Health Review 2023: Designed By and for Caregivers

By Emily Breaux
Medically Reviewed by Christopher Norman, MSN, APRN, APHN-BC, GNP-BC
Fact Checked

• Aloe Care Health offers an at-home and on-the-go medical alert system that connect to a 24/7 monitoring center.
• Monthly prices range from $29.99–$49.99, depending on the package you choose.
• The Smart Hub base station is designed for caregivers: It has two-way call capabilities, temperature and air quality monitoring, and built-in motion sensors.
• You can use your voice to call for help or contact a loved one via the Smart Hub.

Using our voices to navigate phones, smart speakers, and other devices has become common, with phrases like “Hey Siri,” “Hey Google,” and “Alexa” sneaking into our vocabularies over the past few years.

What if you could also use your voice to call loved ones or emergency services? Aloe Care Health offers a voice-activated medical alert system that allows you to contact a 24/7 monitoring center using your voice.

Keep reading this Aloe Care Health review to learn more about the brand’s unique devices as well as our Reviews Team’s experiencing testing them.

While voice activation is an impressive feature, monitoring features designed for caregivers are central to Aloe Care Health medical alert systems.

The company was founded in 2018 by three caregivers frustrated with traditional medical alert systems.

“Our families were all struggling with ways to stay connected with the older adults in our lives without being intrusive, to help, and to work collaboratively on solutions,” said Ray Spoljaric, CEO and co-founder of Aloe Care Health.

“Make no mistake, helping our folks was—and is—a privilege that we all embrace with full hearts. But it can also be demanding and logistically complicated, especially when caregiving from a distance.”

Spoljaric and his co-founders wanted to create a medical alert system that supported independent aging and remote caregiving. He believes the brand’s caregiver communication and check-in features are big differentiators from other medical alert systems.

Our Reviews Team spent more than 2,500 hours conducting in-depth research on medical alert systems. During our process, we:

• Engaged in ongoing independent research
• Consulted with licensed adult caregivers, doctors, and nurse practitioners who specialize in older adult care
• Mystery shopped 13 medical alert system brands
• Surveyed 1,000 medical alert system users
• Tested various medical alert systems
• Read hundreds of verified customer reviews from trusted third parties, such as Better Business Bureau (BBB) and Trustpilot

Read more about our medical alert systems review methodology.

Our Reviews Team mystery shopped and tested Aloe Care Health during our hands-on testing of medical alert systems. Aloe Care Health is featured in our best medical alert systems review as “Best for Caregivers” due to its monitoring features and caregiver-focused app.

Caregivers can call their loved one through the Smart Hub base station, as well as monitor their activity, check on the air temperature and quality, and update other caregivers through the Aloe Care app.

We recommend the Aloe Care Health Smart Hub for hands-on and remote caregivers, but it may not be the best option for more independent users that don’t need intensive monitoring.

The Aloe Care Health Smart Hub, base station plug, help button, lanyard, and wristband.

• Monthly fee: $29.99 (Essentials); $39.99 (Essentials Plus); $49.99 (Total Care)
• Device type: At-home
• Device range: 200 ft
• Device dimensions: 6 inches in diameter
• Device weight: 2 pounds (lbs)
• Connection type: AT&T cellular, Wi-Fi
• Battery life: Four hours (back-up battery)

With its voice-activation feature, two-way call capabilities, and built-in sensors, the Smart Hub is a unique base station compared to most at-home medical alert systems.

You can contact the monitoring center three ways with the Smart Hub:

1. Saying “Emergency” multiple times within range of the Hub
2. Using your Care button (help button bracelet or necklace) up to 200 feet from the Hub
3. Pressing the large, dark gray button on top of the Hub

Our Reviews Team likes the voice option to call the monitoring center, especially if you forget to wear your Care button or can’t reach the Smart Hub during an emergency.

“For older adults with mobility issues, using their voice can be a more accessible option than reaching and pressing a button,” said Sean Marchese, a registered nurse with more than 20 years of patient care experience.

To contact the monitoring center, you’ll say “Emergency” two to four times. The Smart Hub will reply, “We think you asked for help. For assistance, say ‘Emergency’ or say ‘Cancel’ to stop.”

We wish the connection range between the Hub and Care button was longer—200 feet is the shortest range of the top medical alert systems we tested. But, we do appreciate its two-way call feature that allows you to make and receive calls to loved ones from the Smart Hub.

Whether your daughter is calling for a long catch-up or your neighbor wants to say a quick “hello,” you can have a comfortable, hands-free conversation without having to hold your phone.

On top of two-way calling, the Smart Hub also includes built-in motion detection (up to 25 feet), temperature, and air quality sensors. Learn more about these monitoring features in the Aloe Care app section below.

The Smart Hub is ready to use as soon as you receive it. When our Reviews Team plugged in the base station, it performed a test connection to the monitoring center and confirmed it was connected.

The Smart Hub is included in the following packages:

• Essentials
• Essentials Plus
• Total Care

• Monthly fee: $29.99
• Device type: On-the-go
• Device range: Unlimited
• Device dimensions: 1” x 1.5” (width x height)
• Device weight: 1 ounce (oz)
• Connection type: AT&T cellular, GPS, Wi-Fi
• Battery life: Up to five days

The Mobile Companion Go is the newest mobile system offered by Aloe Care Health. It replaced the Mobile Companion, which is the model our Reviews Team tested during our hands-on medical alert testing. We plan to test the Mobile Companion Go at a future date.

The Mobile Companion Go is smaller and more compact (1 oz) than the Mobile Companion (2.5 oz), making it lighter and easier to wear around your neck or in your pocket.

We like that fall detection ⓘA fall detection necklace has a built-in sensor that detects downward motion. It automatically contacts the monitoring center if it detects a fall, even if the user didn’t press the help button. is included with your Mobile Companion Go. Most medical alert systems with fall detection charge about $10 per month for the feature, which adds up to nearly $120 a year—higher than the mobile system’s $99.99 one-time equipment fee.

The Mobile Companion Go connects to the monitoring center anywhere with AT&T cellular service. When you press the help button or trigger fall detection to contact the monitoring center, you’ll speak with a staff member directly from your Mobile Companion Go.

But what if you can’t speak after a fall or don’t know the nearest address during an emergency? The system has GPS (satellite-based) tracking capabilities that allow the monitoring center to see your location and dispatch emergency services and loved ones to you.

Make sure your Mobile Companion Go is ready for all your favorite activities by placing it in the charging cradle nightly. While the battery life should last up to five days, Aloe Care Health recommends charging your mobile system every night to make sure there isn’t a lapse in monitoring.

The Mobile Companion Go uses audio, lights, and vibrations to let you know when your battery is low. We appreciate that Aloe Care Health uses multiple cues to help accommodate users with hearing loss or low vision.

Audio, light, and vibration cues are also used for the following:

• When the device is turned on/off
• When the help button is pressed
• If a fall is detected

While the central help button is large, the small side buttons may be difficult to press and maneuver, especially for users with dexterity issues or low vision. These buttons test the mobile system’s connection to the monitoring center and turn audio prompts on and off.

The Mobile Companion Go can be purchased separately or is included in the following packages:

• Essentials Plus
• Total Care

• Monthly fee: $49.99 (Total Care)
• Device type: At-home
• Device range: In-room
• Device dimensions:
  • In-home fall sensor: 7” L x 7” H
  • Motion sensors: 2.5” L x 2.5” H
• Device weight:
  • In-home fall sensor: 6 oz
  • Motion sensors: 4 oz (with batteries)
• Connection type: AT&T cellular (motion sensors), Wi-Fi (fall sensor)
• Battery life: N/A

Removing obstacles and installing grab bars are excellent steps to help prevent falls in the bathroom. While a fall detection device doesn’t prevent falls, getting immediate assistance after a fall can decrease the likelihood of injuries that result from lying on the floor for more than an hour after a fall (called a “long lie”).

Research shows long lie injuries may include muscle damage, pneumonia, pressure sores, dehydration, or hypothermia.¹

The Aloe Care Health fall sensor is a touchscreen fall detection device that mounts to your bathroom wall. Since it uses a built-in sensor to detect falls, you won’t have to wear a medical alert necklace or bracelet while enjoying your shower or bath.

The fall sensor includes four adhesive strips and doesn’t require hardware to mount it to the wall. After mounting the fall sensor and plugging it into an outlet, the touchscreen walks you through the steps to “map” your bathroom.

You’re instructed to sit on your toilet lid so the fall sensor can note your seated head height while mapping the room. Once the room is mapped, the device can sense if you are standing, seated, or laying down.

If you have fallen in your bathroom and have been on the floor for more than a minute, a voice prompts you to stand within one minute to cancel the call to the monitoring center. If the fall sensor doesn’t detect that you’ve stood up within the minute, it will contact the monitoring center and a staff member will speak with you directly from the sensor’s two-way speaker.

The fall sensor is an innovative device, but there are multiple requirements that may not be conducive to smaller bathrooms. Keep in mind the fall sensor must:

• Plug into an outlet
• Have constant Wi-Fi connection
• Scan the entire bathroom
• Not be blocked by a shelf, door, or another object

Aloe Care Health also offers motion sensors to help monitor you or your loved one’s activity in central areas in the home. They also monitor room temperature.

Aloe Care Health motion sensor on a bookshelf next to a clock.

The sensors come in a pair with the Total Care package or can be added to the Essentials or Essential Plus package for a $49.99 one-time fee. Aloe Care Health advises that you place the sensors in a different room than your Smart Hub or fall sensor.

The sensors are small and can be mounted to a wall or placed on a flat surface. Like the fall sensor, Aloe Care Health provides adhesive material. The motion sensors come with their own setup guide that includes step-by-step instructions to pair them with the Smart Hub. This is done through the Aloe Care app.

One drawback is the sensors are not rechargeable and run on two AA batteries. We like that Aloe Care Health provides a pair of double AA batteries with your motion sensors, but you’re responsible for replacing them after the batteries die.

We confirmed with a customer service representative that the original AA batteries should last about a year. When the batteries die, the motion sensors are listed as “offline” on the Aloe Care app, but you won’t receive a low battery notification as you would for the Smart Hub and Mobile Companion Go.

Because there is no low battery warning, we suggest keeping extra AA batteries on hand so the motion sensors don’t remain offline for long. If you are a caregiver, confirm with your loved one that they always have at least two extra AA batteries.

The fall sensors and motion sensors are included in the Total Care package

Aloe Care Health offers free standard shipping (5–7 days), and expedited shipping (2–3 days) is available for $40.

While the starting $29.99 monthly fee is reasonable compared to other medical alert system costs, the one-time equipment fees—especially for Essentials Plus and Total Care—are some of the highest in the industry.

Premium features like Smart Hub monitoring, motion sensors, and the wall-mounted fall sensor may justify the premium price for some shoppers, but the equipment fees may be a deal breaker for others.

Unfortunately, Traditional Medicare doesn’t cover medical alert systems, but Medicare Advantage (Part C) may offer partial or full coverage. Medicare Advantage coverage varies by state, so always check with your insurance provider for full coverage details.

Warranty

It’s important to note Aloe Care Health medical alert systems have no warranty—although each device does come with a free 30-day trial period.

You can purchase an Aloe Care Health package on the brand’s website or over the phone. If you choose to order your package online, you’ll create an account before completing your purchase.

Your account will include the name and contact information of the person helping you set up your medical alert system. Even if you plan to set up your system on your own, our Reviews Team recommends inputting your primary emergency contact here since this is a required field.

You’ll also have the option to add “Care Circle” contacts when creating your Aloe Care Health account. These can be caregivers, family members, and friends that you would like to access your information via the Aloe Care app.

The Aloe Care app is the caregiver hub for your Care Circle. At first, our Reviews Team had trouble connecting to the app since we were the main user. We learned from customer service that the primary caregiver needs to activate the app with a code.

Once we received our activation code, we were able to easily set up the app. We like all the at-a-glance information you can see immediately on the homescreen, such as the indoor temperature, mobile system location, and the medical alert system’s connection status.

The app allows you to check for activity where the sensors are located. The Smart Hub is assigned to a room, and if you have the two motion sensors included with the Total Care package, they should be placed in another location, such as the bedroom.

Motion sensors can help caregivers—especially remote caregivers—monitor your normal activity without constantly checking in.

For example, if a caregiver knows their loved one enjoys a cup of coffee on the living room couch every morning, they may be concerned when it’s almost noon and the app hasn’t reported activity in the living room.

The Activity Feed logs when the user contacts the monitoring center, makes a call on the Smart Hub, and their activity in rooms with a motion sensor.

Note that if you have pets, motion sensors may pick up their movements, which can send a false signal to caregivers. When we tested the Smart Hub, the app logged our furry friends’ movements as activity—even when no one was home.

When checking in on your loved one’s activity levels, you can also monitor their home environment. The Smart Hub monitors carbon dioxide (CO2) and volatile organic compounds (VOC) levels and sends indoor air quality and temperature data directly to the app for caregivers to view in real time.

Caregivers will receive an alert if CO2 or VOC levels are at a dangerous level or if the indoor room temperature reaches 85 degrees or higher.

During an emergency, monitoring center staff can view critical health and home access information to pass to emergency dispatchers. Caregivers can input and update this information using the Health Card feature in the app.

Unlike some medical alert systems, Aloe Care Health only offers a few accessory options with its packages.

• Entry sensors: You can purchase two entry sensors for a $49.99 one-time fee with any package that includes the Smart Hub (Essentials, Essentials Plus, Total Care). Entry sensors are designed for doors, cabinets, or windows. Caregivers can track sensor activity via the Aloe Care app.
• Lockbox: A lockbox ⓘTypically attached to the outside of your home, a medical alert lockbox is a common add-on accessory that stores a house key, giving emergency responders access to the home. is included for free with every Aloe Care Health package.

You can reach a customer service representative by phone (888-256-3227), online chat, email, or through the Aloe Care app.

Online live chat and phone availability:

• 9 a.m. to 9 p.m. ET, Monday through Friday
• 10 a.m. to 7 p.m. ET, Saturday through Sunday

Our Reviews Team had an excellent experience with the Aloe Care Health customer service team—every interaction was friendly and helpful. When we had an issue during the setup process, customer service helped us quickly and extended an apology.

Whenever a member of our Reviews Team called customer service, a representative addressed them by name and immediately gave their name before asking if they needed help. We appreciated this consistent personal touch.

The representatives always answered our questions knowledgeably and reminded us they were available for any help we needed.

Aloe Care Health online chat gives you three options to contact customer service.

Our Reviews Team was also impressed with customer service’s follow-up. We had requested help setting up the Aloe Care app, but missed the call from the company a few minutes later. Since we had figured out how to set up the app, we didn’t call customer service back. Customer service called us again the next day to check that we had resolved our issue.

We like that the customer service team keeps up with its customers and checks that they have the resources and answers they need.

Aloe Care Health medical alert systems offer some unique features, but have their drawbacks, too.

Specifically, Aloe Care Health has a short at-home range (200 feet), a high starting monthly cost ($29.99), and only one connection option (AT&T cellular). For more information on how Aloe Care Health compares to other top medical alert systems on the market, consult Table 4 below.

Aloe Care Health does not have many online third-party reviews available and is not listed with the Better Business Bureau (BBB).

The brand is rated 4.7 out of 5 stars on Google Reviews based on 13 reviews. Almost all reviews were positive, and many praised the customer service team as very helpful and responsive. Multiple reviewers mentioned the Aloe Care app and how they use it every day to check on their loved ones.

“We have been using the AloeCare basic system for about a month to monitor my mother’s movements and well being. This system is working very well for our needs. I am able to check in with her through the app and my brothers and sisters can see when the last check in call was made as well as the most recent movement.”

— DAVID, VERIFIED CUSTOMER REVIEW (GOOGLE REVIEWS)

“My mother-in-law has had Aloe Care in her home for two years now. One day last winter, we all received an air quality notification on our phones because the Aloe Care smart hub detected a high level of CO2 in her home. The gas company came to her home and identified a problem with her gas logs that would have become extremely dangerous if not repaired.”

— JEANIE, VERIFIED CUSTOMER REVIEW (GOOGLE REVIEWS)

“I got the Aloe Care system recently after my father fell in his driveway. I live in NJ and he lives in FL, so I always worried about how to monitor him while so far away. We got the alert system for him once he was discharged from the hospital and we both love it! I was able to set it up for him on the app which was great. It’s comforting knowing that if anything happens, he is covered not only by button, but by voice and fall sensor too. Plus, he loves that he doesn’t have to get up from the couch to answer the phone anymore! Now, we just talk using the main Aloe Care hub!”

— ANNETTE, VERIFIED CUSTOMER REVIEW (GOOGLE REVIEWS)

Aloe Care Health has one negative Google review as of this writing. The reviewer seemed to have issues setting up their account, which led to Aloe Care Health not responding to an emergency call.

The company responded to the review and apologized for the setup issues the reviewer had experienced. Aloe Care Health also extended an invitation to discuss the issue further.

With its voice-activation and monitoring features, Aloe Care Health is an excellent option for hands-on caregivers and users who may need close monitoring due to health conditions or mobility issues.

The Mobile Companion Go is a better option for more independent users that don’t need activity and motion tracking. We also like that fall detection is automatically included with the mobile system for free.

The biggest drawback of Aloe Care Health is its high equipment fees, with the most expensive package including a $349.99 one-time fee. This package includes multiple monitoring equipment pieces—the Smart Hub, Mobile Companion Go, wall-mounted fall sensor, and two additional sensors—which may help justify the price for some caregivers.

Have questions about this review? Email us at reviewsteam@ncoa.org.

1. Guat Cheng Ang, et al. Approach to Falls Among the Elderly in the Community. Singapore Medical Journal. March 2020. Found on the internet at http://www.smj.org.sg/article/approach-falls-among-elderly-community