Lexie Hearing Aids Review 2023: Are These Self-Fitting Hearing Aids Right for You?

By Cara Everett, MS, RDN
Medically Reviewed by Brian Murray, HIS
Reviewed by Kathleen Cameron, BSPharm, MPH, Senior Director, NCOA Center for Healthy Aging
Fact Checked

• At less than $1,000 per pair, Lexie hearing aids may be a more affordable solution for adults over the age of 17 with mild to moderate hearing loss.
• Like other over-the-counter (OTC) hearing aids, Lexie devices can be purchased without a hearing exam, prescription, or fitting appointment.
• Lexie hearing aids offer multiple features, such as advanced technology, rechargeability, a smartphone app, and ongoing professional support.

Many people with hearing issues don’t seek treatment for an average of 10 years after they start noticing problems, according to Johns Hopkins University.¹ Hopefully, that will be changing soon, thanks to the new OTC hearing aids category the FDA created in August 2022.² Adults with mild to moderate hearing loss can now buy hearing aids online and in a variety of retail stores without a prescription or in-person exam.

Based on our Reviews Team’s hands-on testing, Lexie Hearing is proving to be a leader in the OTC hearing aid market, with devices offering a range of features and excellent customer support at less than half the price of prescription hearing aids. And while OTC hearing aids can’t address all types of hearing loss, they are an affordable and effective solution for many people.

Read on to learn about the costs, models, and technology of Lexie hearing aids. For more information on prescription and OTC devices, read our best hearing aids of 2023 review.

Our Reviews Team recommends products and services we believe provide value in the lives of our readers. We’ve spent more than 5,000 hours conducting in-depth research on hearing aid devices to give you the most accurate hearing aid review. To make these selections, we:

• Consulted with audiologists and geriatric care experts
• Mystery shopped 18 brands
• Surveyed hundreds of hearing aid users
• Tested various models of hearing aids
• Interviewed experts in the field
• Read thousands of verified customer reviews

Read more about our hearing aid review methodology.

We decided to review Lexie hearing aids based on the following criteria:

• Special features
• User experience
• Cost
• Customer service
• Trial period and warranty
• Reputation and credibility

Lexie offers quality hearing aids with a price tag $300–$400 lower than other OTC brands with similar technology. Features like self-fitting adjustments, an easy-to-use app, and the choice of disposable or rechargeable batteries are all popular options among hearing aid users and standouts of this brand.

The company’s knowledgeable customer service staff and its top score (4.5 out of 5) in our Reviews Team’s testing also made Lexie one of our leading choices to review for readers.

Potential drawbacks with Lexie are a shorter-than-average rechargeable battery life and no Bluetooth streaming with any of the devices. The hearing aids do use Bluetooth technology to connect to the app for making adjustments and accessing customer support, but to stream music or phone calls, you’ll need to look elsewhere.

Pros

• Highest rating (4.5 out of 5) of the OTC hearing aids tested by our Reviews Team
• Good quality for the price
• Professional audiology support for the lifetime of your hearing aids
• Preset listening profiles and self-fitting adjustments available
• Advanced technology (directional microphones, background noise reduction, and feedback management)
• 45-day trial period
• Subscription plan allows you to pay with installments for up to 24 months

Cons

• Smartphone and the Lexie Hearing app required for full use of Lexie hearing aids
• Rechargeable battery life on the B2 is not as long as other brands
• No Bluetooth streaming capacity
• No in-the-ear (ITE) or completely-in-canal (CIC) models offered
• Not waterproof
• No in-person support

• Cost per pair: $799
• Dimensions: 1.5 inches long
• Weight: 4 grams (gm)
• Type of hearing aid: Behind-the-ear (BTE)
• Color options: Gray, beige, bronze, silver, or metallic black
• Degree of hearing loss: Mild to moderate
• Rechargeable battery? No
• Bluetooth Streaming? No

The Lumen is the most affordable hearing aid offered by Lexie. At $799 per pair, the price is well below that of comparable OTC brands on the market, which can cost up to $3,000 per pair, according to our Reviews Team’s research.

When you first take your Lumens out of the box, the user manual and app walk you through the setup using the in-app hearing test, which took our Reviews Team less than five minutes to complete. Once the test is finished, the hearing aids will self-adjust based on your results.

The Lexie Lumen comes with six preset listening settings (called environments in the Lumen user’s manual—see below for a list) that you can switch between depending on your location and surrounding noise level.

Lexie Hearing App: Lumen listening environments

You can use the telecoil setting when you’re in a public place fitted with an induction loop, which is a technology that helps people with hearing loss access sound from a speaker system, according to the Hearing Loss Association of America (HLAA).³ By switching to the telecoil preset, you’ll activate the Lumen telecoil, which is a wire in the hearing aid that receives signals from the facility’s loop system, bypassing background noise and enabling it to stream sound from speakers directly to your hearing aids. Many public facilities, such as theaters, museums, and places of worship, have induction loops that transmit sound to telecoils.

The Lumen is the only Lexie model equipped with a telecoil. For more information on telecoils and other types of hearing aid technology, read our hearing aids buyer’s guide.

The last setting, called Companion Mic, works with the Lexie Companion Mic, which can be purchased for $129 through the app or on the Lexie Hearing website. A companion microphone is a wireless device that connects to your hearing aids via Bluetooth. It’s held by or clipped onto the person you want to hear speaking. The Companion Mic can be helpful in meetings, places with distracting background noise, or simply to hear someone better from a distance.

While the Lumen doesn’t come with extras like Bluetooth streaming or rechargeable batteries, it does offer a nice range of features for people who don’t need a device that can be programmed for challenging listening needs.

For example, if you consistently need high or low sound frequencies to be amplified more than the standard Lumen settings allow, you may want a self-fitting device such as the B1 or B2. These models allow you to make fine-tuning adjustments to their listening settings, whereas the Lumen only lets you select from the standard settings.

How to change settings on the Lumen

You can change the Lumen’s volume and listening settings using buttons on the hearing aid or the Lexie Hearing app. It’s worth noting that this is the only Lexie model with buttons on the hearing aids for making settings adjustments. While you can change the volume by using buttons on the B1 and B2, all settings adjustments have to be made through the app.

When our Reviews Team tested the Lumen we found the buttons stiff and hard to push, as well as quite small. While wearing the hearing aids, it was easier to change the volume and settings by holding the hearing aid with one hand and pressing the button with the other hand. The quickest way to make changes was simply to use the app.

If you’re not comfortable using an app to manage your hearing aid, you might want to consider another top OTC brand such as Eargo, which allows you to make adjustments by tapping the hearing aids, or MDHearing, which offers several models that don’t connect to an app.

How large is the Lumen?

The Lexie Lumen is slightly larger than other BTE hearing aids we’ve tested, most of which are about 1.2 inches long (compared to the Lumen’s 1.5 inches). We were curious to see whether the extra length would make it visible behind our ears.

As you can see from the photo, it’s still a discreet hearing aid that sits nicely, and comfortably, behind the ear, even when wearing glasses. People with longer hair will have no problem hiding it.

Trying on the Lexie Lumen

A member of our Reviews Team tries on the Lexie Lumen

Are disposable or rechargeable batteries better?

Both the Lumen and B1 use size 312 zinc-air disposable batteries—you’ll get four packs with your purchase. Each battery lasts for up to four days with about 14 hours of use each day. After taking a new battery out of the package and pulling the tab off, let it sit for two to three minutes before putting it into your hearing aid. This can help ensure you get maximum life out of the battery.

We found the disposable batteries somewhat difficult to change due to their small size, although the battery doors were easy to open and snapped shut securely. If you have reduced vision or limited hand dexterity, you might want to consider the rechargeable B2 model instead.

While many people in our Reviews Team’s survey of 600 hearing aid users listed rechargeable batteries as one of the top features they wanted in a hearing aid, we also conducted a focus group of hearing aid users and heard feedback from people who prefer disposable batteries. For example, one drawback of rechargeable hearing aids is that you’ll have to wait for them to charge (up to three hours in some cases) when the batteries die. Disposable batteries can be changed out quickly. It took our Reviews Team less than a minute to change the batteries in two hearing aids.

Another comment we heard from people who like to travel is that it’s easier to carry disposable batteries than a charger, and the batteries are available to buy at any pharmacy or grocery store.

One last point about battery type: Models with disposable batteries are typically less expensive than those with rechargeable batteries. But keep in mind that you don’t need to buy batteries with a rechargeable model, which will save you money over time.

We calculated the cost of a year’s supply of disposable batteries to see how it stacks up to the extra $50 you’ll pay for the rechargeable B2 compared to the B1, which is the same device as the B2 but includes disposable batteries. By purchasing size 312 batteries in bulk, you can get a year’s supply for about $44. That’s very close to the extra $50 you’d pay for the Lexie rechargeable B2. After the first year of owning your hearing aids, you’ll start saving money with the rechargeable model.

While disposable batteries last only a few days before needing to be replaced, rechargeable batteries are designed to last the life of the hearing aid, which is typically about five years. If a rechargeable battery dies while the hearing aid is still under warranty, you should be able to get it replaced at no cost. If it dies after the warranty has expired, it’s usually best to buy a new hearing aid, as rechargeable batteries are expensive. The cost of new rechargeable batteries varies, but generally starts at $500 per pair. In order to replace your rechargeable battery, you’ll need to send your hearing aid to the manufacturer, as these updates must be performed in a lab.

• Cost per pair: $849
• Dimensions: 1.25” L
• Weight: 3 g
• Type of hearing aid: Receiver-in-canal (RIC)
• Color options: Gray
• Degree of hearing loss: Mild to moderate
• Rechargeable battery? No
• Bluetooth Streaming? No

While the B1 is $50 more expensive than the Lumen, it pays off with a boost in sound technology. That’s because Lexie partnered with Bose to create the self-fitting B1 and B2 hearing aids—”self-fitting” means you can make fine adjustments to several listening settings.⁴

The B1 and B2 include four preset listening environments to get you started:

1. Everyday
2. Noisy indoor
3. Outdoor
4. Music

You can make fine-tuning adjustments within each of these settings or create your own settings for environments you’re often in.

Fine-tuning adjustments in the app include:

• Treble and bass: To make sound brighter (treble) or deeper (bass)
• Balance: To adjust the volume of the left and right hearing aids individually
• Directionality: To change the amount of sound that is picked up in front of you (with the “front” setting) or all around (with the “everywhere” setting)

You can also choose a suggested setting (numbers 1–4 above) and use the fine-tuning adjustments to make small changes. For example, you might select the noisy indoor setting at a restaurant, which causes the directional microphones to pick up more sound in front of you, so you can hear conversations better. If you want to hear conversations all around you, go to the directionality setting in the app and change it from “front” to “everywhere,” so the microphones pick up sound behind and to the side, as well as in front of you.

Lexie Hearing App for B1 and B2

If you have worn hearing aids before and are comfortable using an app to make fine adjustments to your devices, the B1 is a fairly priced option. We found the app easy to navigate, but if you have any trouble you can contact the Lexie support team through the app or with a phone call. Our Reviews Team called Lexie multiple times with questions about their products, and we found the staff to be friendly, helpful, and supportive every time.

• Cost per pair: $999
• Dimensions: 1.25” L
• Weight: 3 g
• Type of hearing aid: Receiver-in-canal (RIC)
• Color options: Gray
• Degree of hearing loss: Mild to moderate
• Rechargeable battery? Yes
• Bluetooth Streaming? No

The B2 model includes some of the same features as the Lumen and B1, such as directional microphones, background noise reduction, and feedback management. But it also has a rechargeable battery, which is a nice feature if you don’t want to change disposable batteries every few days.

Like the B1, the B2 is a self-fitting device with four suggested listening environments. The user manual points out that these environments are not automatically customized to your hearing loss, so it’s important to adjust them to suit your preferences and save your changes.

While the small adjustments available on self-fitting hearing aids can be a great feature for some people, they can also present a challenge if you’re a first-time hearing aid user or aren’t comfortable using technology. The ability to raise and lower treble and bass, for instance, can amplify certain sounds too much in some cases. It all depends on your type of hearing loss and your specific needs.

If you’re making adjustments and find you can hear but you’re still having trouble understanding speech, it may be time to give the Lexie support team a call. They may suggest trying different steps and even help you select different tips to see if a certain style works better for you. The B2 comes with four different tips to give you a range to choose from, but asking the Lexie team can help you make a more informed decision that’s unique to your ear shape and hearing loss.

Supplies included with the Lexie B2 Powered by Bose

Charging your Lexie B2 hearing aids

Lexie B2 hearing aids use a rechargeable lithium-ion battery that gives you up to 18 hours of power on a three-hour charge. As shown in the photo above, the charging case has magnetic ports that the hearing aids snap into when you place each one in the case. The right hearing aid and port are marked red, and the left is blue, so it’s easy to see where to place each device.

We were impressed with the strong contact between the B2 devices and the charging ports. This small but important feature assured us the hearing aids were charging. Several hearing professionals our Reviews Team works with have told us that some patients with prescription hearing aids have had trouble getting their devices seated in the charger. As a result, when they put on their hearing aids the batteries are sometimes dead.

Lexie appears to have solved that problem with its B2 charging case. The case also displays a blinking light when the hearing aids are charging and a steady light once they’re fully charged.

Lexie hearing aids start at $799 per pair for the Lumen, a BTE model with disposable batteries and six preset profiles. The cost goes up to $999 per pair for the B2 Powered by Bose, a self-fitting RIC device with rechargeable batteries.

These prices are quite a bit lower than some OTC brands such as Audicus, which offers the additional benefit of Bluetooth streaming but costs up to $3,000 per pair. Another example is Eargo, which doesn’t offer Bluetooth streaming but also has models that cost close to $3,000.

How to pay for Lexie hearing aids

Lexie offers the following ways to purchase hearing aids on its website:

• Credit cards
• FSA/HSA cards

You can also use your Flexible Spending Account (FSA) and Health Savings Account (HSA) funds toward the purchase of hearing aids.

Does Medicare or insurance pay for OTC hearing aids?

At this time, Medicare and private health insurance do not cover the cost of OTC hearing aids, although some insurance providers do include coverage for prescription hearing aids. Medicare Part C (Medicare Advantage) and other types of insurance may also pay for hearing exams and supplies in certain cases, according to the U.S. Department of Health and Human Services.⁵ Check with your health insurance provider to see what benefits your plan includes.

Also, be sure to check out NCOA’s BenefitsCheckUp tool to see what other hearing-related benefits you may be eligible for.

Lexie subscription plan

One drawback of this brand is that it doesn’t offer financing like most other hearing aid manufacturers. But Lexie does have a subscription plan that works in much the same way, allowing you to pay an initial setup fee and a monthly amount toward your hearing aids.

The subscription plan also includes the following benefits:

• Care kit with batteries and supplies to last 24 months
• Protection plan to cover breakage or loss

If you cancel before the 24-month period has ended, Lexie will charge an early termination fee equal to one month of your subscription fee.

Here’s the breakdown of subscription plan fees for each model:

• Lumen: $149 start-up payment, plus $42 per month
• B1: $199 start-up payment, plus $47 per month
• B2: $249 start-up payment, plus $49 per month

Taking advantage of the subscription plan can be a smart way to afford OTC hearing aids, especially if you’re living on a fixed income. It also allows you to plan ahead by including that amount in your regular expenses every month.

Lexie rewards

Lexie Rewards is a unique feature among hearing aid companies. The free program helps you get used to wearing your hearing aids, provides learning activities, and encourages you to interact with Lexie Experts in the first 45 days of owning your devices.

By wearing your hearing aids consistently, completing activities, and connecting with the Lexie team, you can earn points toward the purchase of Lexie products or get up to 5% off your monthly subscription fee. The Lexie Hearing app tracks your hearing aid use each day, so it’s necessary to connect your devices to the app to earn points toward your wearing goals. The Lexie website states that Lexie Rewards are available with the Lumen and B1.

The Lexie Hearing app is compatible with iOS version 6 and newer and Android version 5.0 and newer. It has mixed reviews online, with a rating of 3.2 out of 5 (from 468 votes) on Google Play and 4.5 out of 5 (from 490 reviews) on the App Store.

Our Reviews Team found that some customers had trouble connecting their hearing aids to the app, while others couldn’t make the adjustments they wanted. It’s important to note that we read a number of negative reviews from customers who thought their hearing aids had the capabilities of a different model. For instance, one person thought the hearing aids could stream music, another learned after purchasing that the B1 doesn’t include an in-app hearing test (it’s only available with the Lumen), and still another customer wasn’t able to make fine adjustments (which are features of the B1 and B2).

We enjoyed using the Lexie Hearing app and found it easy to navigate. We were also impressed by how many features it has. Not only can you make volume and settings adjustments, you can also:

• Connect your hearing aids to your phone with Bluetooth
• Shop for accessories such as batteries and tubes
• Contact the audiology team for help
• Check the battery life of your hearing aids
• Earn and use Lexie Rewards points

Home screen of the Lexie Hearing app

Lexie accessories

The Lumen and B1 come with four packages of size 312 disposable batteries as well as extra tips, so you can find the ones that fit the best. The B2 also comes with four sizes of domes: three pairs of closed domes and one pair of open domes.

Hearing instrument specialists noted that dome style and size can affect not only the comfort of your hearing aids, but also sound quality and the amount of feedback you hear. The Lexie manual does a nice job of explaining when you should try a different size or style of dome. Still, if you can’t get a good fit or feel you’re not hearing as well as you’d like with the hearing aids, contact the Lexie customer support department for a video or phone call to get help from a hearing specialist.

As noted above, Lexie sells a Companion Mic to help you hear conversations better in loud environments. You can also purchase extra tubes, domes, batteries, and cases on the website or through the app.

To help extend the life of your hearing aids and protect them from moisture, Lexie sells an electronic hearing aid dryer for $69. It uses a combination of warm air and UV light to dehumidify and disinfect your devices. Keep in mind that to apply Lexie Rewards points to your purchases, they must be made through the app.

Customer service

• Phone: 779-212-7334, 9 a.m. to 8 p.m. ET, Monday through Saturday
• Email: support@lexiehearing.com
• Online contact form

Lexie is accredited with the Better Business Bureau (BBB) and has a customer rating of 4.21 out of 5 stars. The company’s TrustPilot rating is not as good, at 2.9 out of 5 stars. That rating is only from six reviews, so it is easily skewed. Negative comments point out problems syncing the hearing aids to a smartphone and the batteries dying quickly.

Trial period

Most states require a minimum 30-day trial period for customers to get used to their new hearing aids and return them if they’re not a good fit, according to the HLAA.⁶ But Lexie goes one step further and gives you 45 days to test them. Get as much support from the company’s team as needed, and make sure they’re meeting your needs before making a commitment.

Warranty

Lexie hearing aids come with a standard one-year warranty covering manufacturer defects. You can also purchase the protection plan, which will add coverage for breakage or other damage.

How to clean

To clean your Lexie Lumen hearing aids, thread the thin wire (included with your purchase) through the silicone tube. Then use the small brush that’s included to clean any wax off the dome. Use a soft cloth to wipe the body of your hearing aids, and they’ll be ready to wear again.

The B1 and B2 hearing aids simply need to be wiped off daily with a dry cloth. Use the included brush to clean the domes, and then place them in the charging case each night. The rechargeable B2 model also has wax guards beneath the domes to protect the inner parts of the device from ear wax. The manual states that these need to be changed every three months, and you’ll receive a small tool to help with this task in the box with your hearing aids.

How to store

The user manuals for the Lumen and B1 say to store your hearing aids with the battery door at least halfway open. This will preserve battery life by turning the hearing aids off, and it will also allow moisture to escape.

Lexie Lumen and B1 hearing aids come with drying capsules that can also be used to remove moisture from your hearing aids, prolonging their life. Place your hearing aids and one drying capsule in an airtight container overnight or when not in use. The manual says that one capsule should last between one and three months. You can order more capsules on the Lexie website or through the app.

The B2 hearing aids should be stored in the closed charging case and plugged into an outlet when you’re not wearing them. The website states that storing them in an unplugged charging case can cause the batteries to die.

Water resistance

Lexie devices have a water-resistant coating, but they aren’t waterproof. You’ll need to remember to take them out before showering, swimming, or doing outside activities that could cause them to get wet.

If you want a hearing aid that won’t be damaged by water, Jabra Enhance and Eargo make water-resistant hearing aids. But while they can withstand rain, sweat, and most likely the shower if you forget to remove them, they should not be submerged. The prescription brand Phonak also makes a waterproof hearing aid called the Lumity Life, which can be submerged in water up to half a meter.

How to return

Lexie accepts returns within 45 days of purchasing hearing aids, but you will have to pay the shipping fees to mail them back to the company.

Lexie could be a great choice for some people’s hearing and lifestyle needs, but it may not be the ideal hearing aid for everyone. Lexie devices, like all OTC hearing aids, are meant for adults over the age of 17 with mild to moderate hearing loss. We also think they’re the best fit for someone who is comfortable with technology, as they’re designed to be used with the Lexie Hearing app to get the full benefit.

If you’re new to hearing aids, the Lumen may be your best choice. The hearing aids automatically adjust based on the results of the hearing test you take when you first get them. From that point on, you can use the buttons on the hearing aids or the app to select a listening profile and change the volume.

It might take a few tries to successfully make the fine-tuning adjustments needed to achieve the correct profile for the B1 and B2. Lexie offers remote support if you need help.

Although Lexie is considered a budget-friendly OTC hearing aid, the company makes high-quality hearing aids with a nice range of options and knowledgeable customer support.

For more information on each of these brands and details about different types of hearing aids, read our review of the best hearing aids of 2023.

Degree of hearing loss

The first factor to consider before buying any hearing aid is your degree of hearing loss as determined by an in-person hearing exam. If you are an adult and have been diagnosed with mild to moderate hearing loss, you may be a great candidate for an OTC hearing aid like Lexie.

Bluetooth use

As we’ve mentioned above, Lexie devices connect to the Lexie Hearing app with Bluetooth for making adjustments and contacting customer service, but you can’t stream music, movies, or phone calls with these hearing aids. This is one of the downsides of a budget brand like Lexie compared to prescription devices and more expensive OTC hearing aids such as Jabra Enhance or Audicus.

If Bluetooth streaming is important to you, you might be happier with a fully Bluetooth-enabled hearing aid. Just keep in mind that you’ll have to pay at least several hundred dollars more for that feature.

Your comfort level with technology

All Lexie models are designed to be used with the app, which allows you to adjust the volume and listening settings, shop for accessories, and contact the hearing specialist team for remote support with your hearing aids. The Lumen has buttons for adjustments, and the volume on the B1 and B2 can be changed with a button as well, but you won’t get the full use of these hearing aids without the app.

For instance, you won’t be able to take the initial hearing test on the Lumen app, which means you’ll lose out on the automatic hearing profile adjustment. You also won’t be able to do any fine-tuning on the B1 or B2 without the app.

If you’re more comfortable with a hearing aid that doesn’t require an app to access all of its features, we recommend one of two other types of hearing aids. You could choose a simpler (and less expensive) OTC hearing aid that doesn’t come with an app at all, such as some models offered by MDHearing or Audicus. Keep in mind that these hearing aids, like the Lexie Lumen, most often come with only a few preset listening profiles, which may or may not meet your hearing needs, based on the listening environments you’re often in.

If you are frequently in places that make it hard to hear and understand conversations, such as loud restaurants or theaters, crowded places, sports events, or areas with loud equipment, a prescription hearing aid may be a better fit for you. Even if you have mild or moderate hearing loss, your lifestyle and daily routine could mean you’ll be happier with a prescription device, because they can be programmed more precisely for different listening environments.

Brands like Phonak, Widex, ReSound, Signia, Starkey, and Oticon provide a wide range of hearing aids to address all levels of hearing loss, from mild to profound. These hearing aids are generally more expensive than OTC brands, but they can also address more complex listening needs and hearing loss profiles. And you’ll be getting the benefit of in-person support whenever you need it.

While all prescription hearing aids do come with an app if you’d like to use it, they’re designed to be programmed (also called being “fitted”) by an audiologist or hearing instrument specialist in the clinic, so you don’t need to make many adjustments at home. Prescription hearing aids have buttons for volume and setting changes, but hearing specialists say that needing to constantly adjust your hearing aid is a sign it isn’t programmed correctly. If this sounds familiar, call your hearing specialist for an adjustment.

Lexie Hearing sells devices directly from its website as well as through third-party retailers like Amazon, Best Buy, CVS, Walgreens, and Walmart.

To buy hearing aids through the Lexie Hearing website, follow these steps:

1. From the home page, click on “OTC Hearing Aids” and choose the model you want to purchase.
2. Select the one-time or monthly payment option.
3. Add the care kit plan or protection plan if desired with the one-time payment. These are included with subscription plans.
4. Click “Add to Cart.”
5. Click “Proceed to Checkout” to fill in your payment and shipping details.

Lexie hearing aids near me

If you purchase your hearing aids through the Lexie website, you’ll get free shipping. You can also send any questions or concerns directly to the company through the online contact form. Contacting Lexie online or by calling them is also the best way to get in touch with a hearing specialist for any questions related to your hearing aids or hearing health.

Lexie hearing aids are also available at the following stores that carry health care devices:

• Best Buy
• CVS
• Walgreens
• Walmart

“I have learned and reached new goals. Totally happy with my new ears. Can wear them for hours with no effort now.”

—Jerry P, VERIFIED CUSTOMER REVIEW (BBB.ORG)

“I was never able to use the hearing aids because they failed immediately. After two weeks of phone calls to very poor customer service, I was told the only thing they will do is send me new ones but not until I return the old ones. And shipping to me was going to be 4-6 business days. But when I ordered I paid for two day shipping. They gave me the run around for two weeks and dragged me along and didn’t do anything for me. I can’t attest to the quality of the hearing aids because I never got to use them.”

—John M, VERIFIED CUSTOMER REVIEW (BBB.ORG)

“Lexie hearing aids are the best I’ve ever had. I can hear better now, things I haven’t heard in many years. TV is enjoyable now!”

—Carolyn, VERIFIED CUSTOMER REVIEW (TRUSTPILOT.ORG)

Lexie Hearing produces high-quality OTC hearing aids for adults over the age of 17 with mild to moderate hearing loss, in a price range that’s less than half what some other OTC brands cost. The biggest limitations of this brand in terms of technology are that it doesn’t offer Bluetooth streaming, and the sound processing capabilities are lower than those you’ll find in a prescription hearing aid.

If you’re often in challenging listening environments or have more complex listening needs, you may be more successful with a prescription device bought through a hearing specialist. But if your hearing loss is mild or moderate and you’re comfortable with remote hearing support, Lexie is a brand worth trying. You’ll have 45 days to wear them and see how they work for you. Don’t forget to take advantage of the company’s free audiology support to get the most out of your new hearing aids.

Have questions about this review? Email us at reviewsteam@ncoa.org.

Sources:

1. 1. Johns Hopkins University. The Hidden Risks of Hearing Loss. Found on the internet at https://www.hopkinsmedicine.org/health/wellness-and-prevention/the-hidden-risks-of-hearing-loss
   2. Federal Register. Medical Devices; Ear, Nose, and Throat Devices; Establishing Over-the-Counter Hearing Aids. August 17, 2022. Found on the internet at https://www.federalregister.gov/documents/2022/08/17/2022-17230/medical-devices-ear-nose-and-throat-devices-establishing-over-the-counter-hearing-aids
   3. Hearing Loss Association of America. Are You Hearing Everything You Could? Found on the internet at https://www.hearingloss.org/wp-content/uploads/HLAA_HAT_and_Telecoil.pdf
   4. Code of Federal Regulations. Self-Fitting Air-Conduction Hearing Aid. Found on the internet at https://www.ecfr.gov/current/title-21/chapter-I/subchapter-H/part-874/subpart-D/section-874.3325
   5. HHS.gov. What Is Medicare Part C? Found on the internet at https://www.hhs.gov/answers/medicare-and-medicaid/what-is-medicare-part-c/index.html
   6. Hearing Loss Association of America. Consumer Protection Laws. May 2013. Found on the internet at https://www.hearingloss.org/wp-content/uploads/ConsumerProtectionLaws.pdf
   7. U.S. Food and Drug Administration. Hearing Aids and Personal Sound Amplification Products: What to Know. Found on the internet at https://www.fda.gov/consumers/consumer-updates/hearing-aids-and-personal-sound-amplification-products-what-know
   8. U.S. Food and Drug Administration. FDA Finalizes Historic Rule Enabling Access to Over-the-Counter Hearing Aids for Millions of Americans. August 16, 2022. Found on the internet at https://www.fda.gov/news-events/press-announcements/fda-finalizes-historic-rule-enabling-access-over-counter-hearing-aids-millions-americans