Eargo Hearing Aids Review: Models, Features, and Costs

• Eargo hearing aids cost about $1,500–$3,000 less than traditional hearing aids.
• The completely-in-canal design of Eargo hearing aids makes them almost invisible. 
• Eargo over-the-counter hearing aids are designed for mild to moderate hearing loss.

Hearing loss can make daily tasks harder and can even affect how much time you spend with family and friends. The good news: The right hearing aids can greatly improve your level of hearing. 

Previous models of hearing aids were very expensive and sometimes hard to use, but technology, pricing, and style have come a long way. “Hearing aids…are now much smaller and very discreet to the point that most people can’t tell when others are wearing them,” said Dr. Leslie Soiles, chief audiologist at HearingLife. The best hearing aids are now more affordable, discreet, and easier to use than ever.

Eargo is one hearing aid brand that offers a range of hearing aid models for mild to moderate hearing loss to fit different budgets and lifestyles. Affordable prices, a variety of model options, online hearing tests, and lifetime customer support have made Eargo a popular brand for hearing aid users.

Our Reviews Team researched all of the models made by Eargo, read what customers had to say in third-party reviews, and conducted a survey to find out what features people want in their hearing aids. By sharing the results of our Eargo hearing aids review with you, we hope to help you make an informed decision on whether Eargo hearing aids are the best fit for your needs and your budget. 

Our Reviews Team recommends products and services we believe provide value in the lives of our readers. We’ve spent more than 5,000 hours conducting in-depth research on hearing aid devices to give you the most accurate hearing aid review. To make these selections, we:

• Consulted with audiologists and geriatric care experts
• Mystery shopped 18 brands
• Surveyed hundreds of hearing aid users
• Tested various models of hearing aids
• Interviewed experts in the field
• Read thousands of verified customer reviews

Read more about our hearing aids review methodology.

When comparing Eargo to other OTC hearing aids that are sold directly to consumers, our Reviews Team found some factors that made the brand stand out. Below are the top features we liked about Eargo:

• Lower cost compared to many over-the-counter hearing aid brands 
• Customer support for the entire time you own Eargo hearing aids
• Convenient online hearing test and buying process
• Models can be adjusted manually by the user or through the smartphone app

The majority of respondents to our Reviews Team’s survey of hearing aid users said price was the biggest challenge to purchasing their hearing aids. Because Eargo’s prices are lower than many other over-the-counter brands, it’s worth seeing what the company has to offer if you have mild to moderate hearing loss.

We’ll take you through the prices and features of Eargo hearing aid models, cover some pros and cons, and compare Eargo to some other hearing aid brands to see how designs and prices differ.

• Cost: $1,850 with financing starting at $86 per month
• Dimensions: 17.8 mm long with tips
• Weight: 1.0 gram
• Type of hearing aid: Completely-in-canal
• Type of hearing loss: Mild to moderate high-frequency hearing loss
• Type of battery: Rechargeable
• Bluetooth streaming: No

Design

The Eargo 5 is a nearly invisible model that offers different ways to customize your hearing aids.

For starters, the Eargo 5 comes with a variety of silicone tips so you can choose the ones that fit the most comfortably and provide the best listening experience.

• Closed petal tips amplify all types of sounds and help cut down on feedback, due to their nearly solid construction. When looking at the hearing aid from the tip end, the closed petal tips look like two discs sitting on top of each other. These are a good choice if you have trouble hearing both low and high frequencies.
• Open petal tips allow low sounds into your eardrum naturally, while the hearing aid amplifies the high-frequency sounds. These tips resemble the petals of a flower with a hole in each petal. As with the closed tips, the open tips are two discs stacked on top of each other, but each tip is made of six petals for greater air and sound flow. If you have high-frequency hearing loss but can hear low sounds without much trouble, the open tips could be the best option.

Eargo provides both open and closed tips in medium and large sizes with the Eargo 5, so you can experiment to see which ones you like best.

If you’re concerned about how a certain style of tip will feel in your ear, contact Eargo to request a sample (non-working) pair you can try on at home. Then you can see which style you like the feel of before making a final decision, which is important since the petal tips do have a different feel than the fiber tips.

Technology

The Eargo smartphone app uses Sound Match to allow you to take at-home hearing screenings on your phone and adjust your hearing aids based on the results. Using the app, you can make changes for each ear individually.

You can also use the app to choose one of the four preprogrammed settings (TV, Restaurant, Phone, or Normal), or set specific details like noise reduction and volume based on the environment you’re in.

What’s included with an Eargo 5 purchase:

• Two Eargo 5 hearing aids
• Charging case
• Micro USB charging cord for charging your case
• USB adapter to connect your USB cord to an outlet
• A variety of medium and large silicone tips and small microphone caps (which protect the microphone on the part of the hearing aids sticking out of the ear) so you can find the best fit
• Cleaning tools

If you’re able to spend more money for the additional features of this model and find that petal-style tips are more comfortable for you than fiber tips, the Eargo 5 could be your best option.

• Cost: $2,450 with financing starting at $94 per month
• Dimensions: 17.8 mm long with tips
• Weight: 1 gram
• Type of hearing aid: Completely-in-canal
• Type of hearing loss: Mild to moderate high-frequency hearing loss
• Type of battery: Rechargeable
• Bluetooth streaming: No
• Water-resistant: Yes

The Eargo 6 offers the best warranty of all the Eargo models. Instead of a one-year manufacturer’s warranty, the Eargo 6 comes with two years of protection.

Technology

The Eargo 6 provides the same Sound Match technology the Eargo 5 does, so you can make listening adjustments to your devices using the Eargo smartphone app.

Eargo 6 also has the Sound Adjust feature, which automatically changes the listening profile as you move between different environments. For example, if you’re in a noisy restaurant, Sound Adjust will identify the background noise and lower it so you can hear conversations better. If you go from a noisy environment to a quiet one, like a bookstore, the volume will immediately adjust so you won’t hear every tiny background noise.

What’s included with an Eargo 6 purchase:

• Two Eargo 6 hearing aids
• Charging case
• Micro USB charging cord for charging your case
• USB adapter to connect your USB cord to an outlet
• Two pairs each of open petal tips and closed petal tips (in regular and large) so you can find the best fit
• One pair of microphone caps
• Cleaning brush

For active people who want a technologically advanced, water-resistant hearing aid that includes multiple ways to adjust the sound settings for the best experience, the Eargo 6 is a good choice.

• Cost: $2,950 with financing starting at $96 per month
• Dimensions: 19.05 mm long with tips
• Weight: 1 gram
• Type of hearing aid: Completely-in-canal
• Type of hearing loss: Mild to moderate high-frequency hearing loss
• Type of battery: Rechargeable
• Bluetooth streaming: No
• Water resistant: Yes

The Eargo 7 offers the best warranty of all the Eargo models. Instead of a one-year manufacturer’s warranty, the Eargo 7 comes with two years of protection.

Technology

The Eargo 7 has an improved Sound Adjust technology than the Eargo 6 does—it has Clarity Mode, which identifies your current environment and automatically modifies your sound to the ideal audio setting.

The Eargo 7 also has slightly better noise reduction performance. The technology determines speech-like or noise-like signals better than the other Eargo models, which means it can help make conversations easier to hear in noisy environments.

What’s included with an Eargo 7 purchase:

• Two Eargo 7 hearing aids
• Charging case
• Micro USB charging cord for charging your case
• USB adapter to connect your USB cord to an outlet
• Two open petal tips and closed petal tips (in medium)
• Cleaning brush and wiper blade
• Microfiber black cloth

For those looking for a hearing aid model that has an even sharper noise reduction or are looking for a longer warranty, the Eargo 7 could potentially be a good fit.

Eargo hearing aids range in price from $1,850–$2,950 per pair, with differences of $500 between each model.

Generally, you will pay more for extra features, such as:

• More advanced sound processing
• The ability (with the Eargo 5 and 6) to take at-home screenings and make adjustments using the Eargo app on your smartphone

While Eargo hearing aids are not the cheapest on the market, they are less expensive than some other over-the-counter hearing aids like Phonak and Signia.³

Eargo offers financing options on all of its models, so you can pay a monthly fee rather than paying 100% of the cost up front.

How to pay

Payment options are:

• Credit card or HSA debit card
• Website or phone (1-800-613-2746)
• Financing for up to 24 months through a third-party lender

Best Buy sells Eargo hearing aids on its website and in-store. It offers the following payment options:

• One-time credit card payment
• Financing

You have two options for a hearing test with Eargo. The first step is to call and speak with an Eargo Personal Hearing Guide. If you already have results from a previous hearing test, the guide can help you decide which Eargo model would be best for you.

If you haven’t had a hearing evaluation before, the Personal Hearing Guide will direct you to Eargo’s online hearing test, where you can check your level of hearing loss and then choose the best model for you. The test is best done with earbuds or headphones, and takes about 8–10 minutes to complete.

Keep in mind Eargo hearing aids are best suited for people with mild to moderate high-frequency hearing loss. If a hearing professional has said you have severe or profound hearing loss, this brand will not be the right choice for you.

Another thing to remember is that online hearing tests cannot diagnose the cause of your hearing loss. Only an in-person hearing test conducted by an audiologist can provide a diagnosis, according to research published in 2020.⁴ Still, online tests can measure the degree of your hearing loss and guide you to the right category of hearing aids based on the type of hearing loss they’re made to correct.

The Eargo Neo HiFi smartphone app comes with the purchase of Eargo Neo HiFi devices and works specifically with this model. You can use the app to choose one of the four settings, change bass and treble settings, and create your own listening profiles.

The Eargo app works with the Eargo 5 and 6 to allow adjustments and also comes with the purchase of a pair of Eargo hearing aids.

The app provides a range of features for managing your hearing aids. Here are some ways it can help you get the best listening experience with your hearing aids:

• Four settings (Normal, TV, Restaurant, and Phone) to choose from based on your surroundings
• User guides, help videos, and tutorials
• Reminders for cleaning your hearing aids and replacing the tips (Eargo recommends changing the tips every two months.)

The app also provides you with telecare access so you can speak to a hearing aid specialist in one of the following ways:

• Phone
• Chat
• Email
• Video call

Eargo hearing aid accessories include:

• Tips
• Microphone caps
• Charging cases
• Charging cables and adapters (for plugging a USB cord into a wall outlet)
• Cleaning tools
• Wax guards

Eargo sells hearing aid accessories for all of the models on its website.

Charging Case

Eargo hearing aid cases also work as battery chargers, which makes it easy to keep your hearing aid batteries at full power wherever you are. It takes about two-and-a-half hours for a pair of hearing aids to fully recharge.

Here’s how to use the charging case:

1. Plug your hearing aid case into an outlet with the USB charging cord. If you don’t have a USB outlet, connect the small rectangular end of the USB adapter to the charging cord first, and then plug the adapter end into the outlet.
2. When all four white lights on the case light up, your case is fully charged and ready to recharge your hearing aids.
3. To charge your hearing aids each night, simply place them in their case. You don’t need to plug the case back in; it stores power to transfer to your hearing aids overnight.
4. About once a week, plug your case in to fully recharge it.

You may want to consider setting a reminder so you never forget to plug in your charging case. This way your hearing aids will never be low on power.

With Sound Match, Eargo hearing aids show just how far hearing aid technology has come. When you position the devices in your ears for the first time, they conduct a 10-minute hearing aid screening. Then you can use the Eargo smartphone app to customize your hearing aid settings based on your personal needs.

It’s important to note, though, that over-the-counter hearing aids are not designed to specifically address your individual hearing loss the way hearing aids from an audiologist’s office are.

You have the following options for reaching customer service:

• Phone (1-855-610-3877) support available Monday through Friday from 9 a.m. to 5 p.m. CT
• Website chat, same availability as phone

Ease of use was the second-most important factor (after price) for our Reviews Team’s survey respondents, and Eargo meets that criteria with hearing aids that can be used straight out of the box.

After unpacking your new hearing aids, you can either make adjustments yourself for the right fit and hearing setting, or you can call Eargo to get a hearing specialist’s help.

The fact that Eargo offers lifetime customer support with its team of audiologists and hearing aid specialists is another advantage, and it’s not something every hearing aid manufacturer provides.

One of the first things many people consider when shopping for hearing aids is cost. They are definitely an investment, and because of that you may want to think about some other factors in addition to the price.

For example, what type of hearing loss do you have? While a variety of over-the-counter hearing aids can manage mild to moderate hearing loss, if your hearing loss is severe or profound, you will be limited to certain brands and may need to purchase your hearing aids through an audiologist (a professional who is trained to treat hearing loss).

Regarding design, think about whether you mind wearing a device behind your ear, or whether you want a device you can wear inside your ear so it isn’t noticeable. Also, consider the way a completely-in-canal device will feel in your ear. If you don’t like the way earbuds or earplugs feel inside your ear canal, a behind-the-ear device may be more comfortable for you.

Next, do you have a smartphone, and do you enjoy using it? Some hearing aid models, such as the Eargo Neo HiFi and the Eargo 5 and 6, are designed to work with a mobile app on a smartphone. If you’d prefer to adjust your hearing aids manually without using an app, you may want to choose a model designed for that (such as the Eargo Max).

And finally, take a look at how long the hearing aids are covered by the warranty, and read online customer reviews before making a final decision.

A more expensive brand may be a better purchase in the end if the warranty is longer and/or covers more repairs. Customer support is always important too, especially if you decide on a hearing aid that is adjusted by a hearing specialist over the internet or phone.

The buying process with Eargo is different from how it used to be. Rather than taking a test in a hearing professional’s office and buying the hearing aids from them, you can complete the entire process online.

While many customers love the convenience of taking a hearing test and buying their devices online, there are pros and cons of purchasing a hearing aid online.

Other than convenience, the price is generally much cheaper for over-the-counter hearing aids. Many online companies do not have the overhead costs of in-person clinics, so they can keep device costs lower.

But keep in mind online hearing tests are not for everyone. For example, those with severe or profound hearing loss will need an in-person test with a hearing professional. And online hearing tests are not meant to diagnose the cause of hearing loss; they can only measure the degree of loss and give you an idea of which hearing aid can help correct your hearing.

Eargo has a Better Business Bureau (BBB) rating of 4.22 out of 5 stars, based on 190 customer reviews. Most of the negative reviews are from customers who have had problems getting refunds when they return their hearing aids.

The company’s TrustPilot customer rating is 4.8 out of 5 stars from just 111 reviews.

The Eargo 6 are very comfortable to wear on a daily basis. Sound has been very good and using the Mobile app has been easy. Customer service has been excellent from first contact to order and follow up after delivery. I recommend trying Eargo if you need a hearing device.

— PAT M, EARGO CUSTOMER (REVIEW FROM BBB.ORG)

I purchased a pair of Eargo 5 hearing aids a little over one month ago. They are truly invisible and very functional. I am hearing so many things that I didn’t even realize I was missing. Like the ticking of a clock and the dialogue & background music or other sounds on television or movies. I am 70 years old and was skeptical at first, but I ordered a free pair of non-working aids to see for myself how small they are. Then I ordered the real things and have had zero regrets. EARGO customer service and their app (to fine tune your aids) are both outstanding. Plus there is a 45 day money-back guarantee. Try them out for yourself!

— JOHN G, EARGO CUSTOMER (REVIEW FROM BBB.ORG)

Eargo told me the small device size prevented [the] addition of more features. Then about a year later they come out with two new models with features that would solve my issues. They offer no meaningful upgrade policy. I offered $1000 to upgrade, which they turned down. They expect me to pay twice for lifetime audiology support and sales commission.

— WALTER STARK, EARGO CUSTOMER (REVIEW FROM TRUSTPILOT.COM)

If you have mild to moderate high frequency hearing loss and want to buy your hearing aids online, Eargo may be a great choice for you.

While all hearing aids are a costly investment, Eargo products are well-made and are available at an affordable price compared to many other over-the-counter hearing aids.

Have questions about this review? Email us at reviewsteam@ncoa.org.

1. The White House, “FDA Takes Action to Deliver Lower-Cost, Innovative Hearing Aids to Millions More Americans.” Found on the internet at https://obamawhitehouse.archives.gov/blog/2016/12/07/fda-takes-action-deliver-lower-cost-innovative-hearing-aids-millions-more-americans
2. Federal Trade Commission’s “Ideas for Buying Hearing Aids.” Found on the internet at https://consumer.ftc.gov/articles/ideas-buying-hearing-aids#Government 
3. National Institute on Deafness and Other Communication Disorders’ “Over-the-Counter Hearing Aids”. Found on the internet at https://www.nidcd.nih.gov/health/over-counter-hearing-aids
4. The Hearing Journal, “Benefits of a Home Hearing Test.” Found on the internet at https://journals.lww.com/thehearingjournal/fulltext/2020/07000/benefits_of_a_home_hearing_test.9.aspx
5. American Federation of Government Employees’ “Eargo Hearing Aids”. Found on the internet at https://www.afge.org/member-benefits/health/eargo-hearing-aids/
6. Medicare.gov’s “Hearing Aids”. Found on the internet at https://www.medicare.gov/coverage/hearing-aids