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With the U.S. Food and Drug Administration’s (FDA) 2022 ruling on over-the-counter (OTC) hearing aids, there are more options than ever for purchasing hearing aids—at in-person hearing clinics, online, or from big-box retailers.
Jabra Enhance is an OTC hearing aid brand available online and from big-box retailers (Best Buy and Costco). All of its hearing aid support is available online and through mobile technology. If you’re experiencing mild to moderate hearing loss and feel you’re a good candidate for an OTC hearing aid, Jabra Enhance is a reliable brand to consider.
To help you find the best hearing aid on the market for your needs, we looked into how much Jabra Enhance hearing aids cost, whether insurance covers Jabra Enhance hearing aids, and what the Jabra Enhance aids warranty covers.
This Jabra Enhance hearing aids review dives into the answers to these questions and more, so you can determine if Jabra is a good hearing aid for you.
Our Reviews Team recommends products and services we believe provide value in the lives of our readers. We’ve spent more than 5,000 hours conducting in-depth research on hearing aid devices to give you the most accurate hearing aid review. To make these selections, we:
Read more about our hearing aids review methodology.
Jabra Enhance hearing aids are one of our Reviews Team’s top picks for the best hearing aids for several reasons.
First, Jabra Enhance offers OTC hearing aids for mild to moderate hearing loss, which means you’re not required to see a doctor or audiologist for a fitting. This can save you time and money since you’re not obligated to visit an audiologist clinic. OTC hearing aids are often more affordable than prescribed hearing aids, are preprogrammed and ready to be used out of the box, and can be self-fitted and adjusted by the user at home.
Second, Jabra Enhance offers ongoing access to a team of professionals, including licensed hearing aid specialists and audiologists, for up to three years after purchase. Because the support is available only online, if you prefer to see a hearing professional in-person, then Jabra Enhance hearing aids may not be for you.
And finally, Jabra Enhance earned “Editor’s Pick” on our Reviews Team’s best hearing aids of 2024 review due to the company’s combination of powerful hearing aids and its ongoing customer service.
| Cost per pair | $1,195–$1,395 | $1,495–$1,695 | $1,795–$1,995 | $799.00 |
| Type of hearing aid | RIC | RIC | Mini RIE | ITE |
| Type of hearing loss | Mild to moderate | Mild to moderate | Mild to moderate | Mild to moderate |
| Battery type | Rechargeable | Rechargeable | Rechargeable | Rechargeable |
| Bluetooth | Yes | Yes | Yes | Yes, iOS devices only |
| Customization options | Yes | Yes | Yes | Yes |
| Water resistant | Yes (IP68) | Yes (IP68) | Yes (IP68) | Yes (IP52) |
| Telecoil | No | No | No | No |
| Directional microphone | Yes | Yes | Yes | Yes |
| Noise reduction | Yes | Yes | Yes | Yes |
| Processing channels | Yes | Yes | Yes | No |
Starting at $1,599 per pair, Jabra has a prescription line of RIC hearing aids exclusive to Costco, called the Jabra Enhance Pro 10. In order to purchase these, you’ll need a Costco membership, which starts at $60 per year.
Jabra Enhance Pro 10 hearing aids differ from the Jabra Enhance OTC hearing aids (Enhance Select and Enhance Plus) by addressing mild to profound hearing loss. These prescription hearing aids have rechargeable or disposable battery options, so you can choose what works best for you.
The Pro 10 model also has a different app, called the Jabra Enhance Pro app, which is available on both Apple and Google Play. The app lets you control volume, personalize your sound preferences by presetting your own programs, manage tinnitus (when you experience ringing or other noises in your ears) through therapeutic settings, and access remote care with the Jabra Audiology Team.
A telecoil is a small wire in a hearing aid that picks up sound from a loop system, which is a system that sends audio to your hearing aid, so you can hear better during events or in crowded places. You can find loop systems integrated into your phone, in concert halls, at airports, or in places of worship.
Jabra Enhance Plus and Enhance Select models do not include a telecoil. Many hearing aid brands choose to sacrifice telecoil technology to keep prices low. A telecoil can be a costly feature requiring a bigger device to fit the wire, so you won’t find it in completely-in-canal (CIC) or invisible-in-the-canal (IIC) models.
But hearing aid technology continues to advance. Bluetooth features and smartphone controls, like environment settings that better filter sounds you want to hear, help improve sound quality in noisy places without the use of a telecoil.
If you’re considering OTC Jabra Enhance hearing aids but you want a telecoil option, you can buy a separate device with a telecoil. The MultiMic accessory is $275 and can pick up audio from loop systems that goes directly to your hearing aids.
Jabra Enhance sells over-the-counter hearing aids, with the exception of the exclusive Jabra Enhance Pro 10, which is sold at Costco and can only be purchased with a prescription. You can also find Jabra Enhance Plus hearing aids at Best Buy, on Amazon, or through the Jabra Enhance website.
Jabra Enhance hearing aids are less expensive than other OTC competitors like Audicus (starting at $1,398 per pair) and Eargo (starting at $1,850 per pair). But they’re still not as affordable as other OTC brands, like MDHearing (starting at $299 per pair).
In fall 2022, Jabra, which is best known for its wireless earbuds, merged with the Lively hearing aid brand to create the Jabra Enhance line of hearing aids. Jabra Enhance is owned by the GN Group, a corporation that specializes in hearing and audio technology out of Denmark.
When the merger took place, Lively hearing aids were rebranded under the Jabra Enhance name:
Since then, Jabra Enhance has developed other hearing aid models, like the Enhance Plus.
Jabra Enhance hearing aids start between $799–$1,995 per pair. If your main priority is Bluetooth streaming, Jabra Enhance is one of the most affordable hearing aids options on the market.
If Jabra hearing aids are out of your price range, there are ways to help cover costs, like asking insurance for partial coverage, searching for financing opportunities, or applying for alternative funding through local programs.
You can purchase Jabra Enhance Select online through the brand’s website. To purchase Jabra Enhance Plus hearing aids, you can also complete the buying process online or head to Best Buy—in-store or through the retailer’s website. If you’re buying hearing aids directly from Jabra Enhance, you can pay using VISA, Mastercard, American Express, or Discover credit cards.
If you’re looking to finance your hearing aids, you can apply through Bread, the company’s financing partner, at checkout on the Jabra website. Jabra Enhance offers payment plans for each hearing aid. Depending on your terms and package option for the Select devices (basic or premium), here’s a breakdown of monthly payments, beginning on the low end:
While most insurance plans do not cover the full cost of hearing aids, terms vary by state and some private insurance providers may cover a portion, so it’s always a good idea to check with your health insurance provider on your specific coverage. Common forms of coverage include:
To save money on hearing aids, check with charitable foundations that help those who cannot afford hearing aids, such as the Hearing Aid Project, Miracle-Ear Foundations, or local Lions Clubs.
Another option to look into is your local area agency on aging to see what it can do to offer support. Finally, visit NCOA’s Benefits CheckUp to learn more about benefits that may be available in your area.
The app you use to support your hearing aids depends on the model you purchase. The Jabra Enhance app is used for the Jabra Enhance Plus hearing aids, while the Jabra Enhance Select app is used for the Jabra Enhance Select 300, 100, and 50R hearing aids.
You can only download the Jabra Enhance app through the Apple store, meaning Jabra Enhance Plus hearing aids are not compatible with Android smartphones. If you have an Android, you may want to consider different hearing aids.
This app connects to your Jabra Enhance Plus hearing aids and allows you to make adjustments to your mode (adaptive, focus, or surround), use the speech filter to focus on conversations, change the volume of incoming sound, and access support agents if you need help.
Jabra Enhance Select hearing aids are compatible with both iPhones and Android smartphones—you can download the Jabra Enhance Select app from the Apple store and the Google Play store.
The app connects to Jabra Enhance Select 300, 100, and 50R hearing aids, allowing you to optimize sounds depending on your environment. Unlike the Enhance app, the Enhance Select app gives you direct access to the Jabra Audiology Team, which means you can book appointments through the app if you need program adjustments or if you need to ask a professional about your hearing. If the Audiology Team determines you need an adjustment, they can program your hearing aids through the app, so you don’t have to go to an audiology clinic.
Enhance Select hearing aids include a cleaning kit with a brush, cloth, eight domes of each size that comfortably fit the receiver to your ear canal, and a pack of wax guards that protect the hearing aid from ear wax buildup. If you need more care supplies, the Jabra care team can ship them at no extra cost to you for up to three years.
Enhance Plus hearing aids do not come with a cleaning kit, but you get a pair of small, medium, and large EarGels (domes that cover the part of the hearing aid in your ear). If you need additional EarGels, they cost $15 for a three-pair pack of any size you choose.
Jabra Enhance offers four main accessories for an additional cost: a TV Streamer, MultiMic, Phone Clip+, and the Enhance Select 100 Charging Case. All Jabra Enhance accessories include a 100-day money-back guarantee and a one-year warranty (excluding the charging case, which offers a three-year warranty).
For self-help, the FAQ section and a Quick Start Guide on the Jabra Enhance website walks you through the basics of connecting your hearing aids to the Jabra Enhance and Jabra Enhance Select apps, so you can adjust your hearing aid settings and charge your device.
If you need additional assistance, you can visit the Jabra Enhance customer support page to fill out an online contact form, call, or send an email.
The Jabra Enhance website also has a chat feature, which the Reviews Team found to be responsive and helpful. Once you send a message, a real-life support agent will respond within two to five minutes to answer your questions or provide resources. Very few responses are automated, so you can feel confident knowing most of your questions can be answered quickly as you browse.
Jabra Enhance Select (basic versus premium packages) and Enhance Plus hearing aids have different warranties.
If you purchase a premium package of the Jabra Enhance Select hearing aids, it comes with a three-year warranty, which includes one-time coverage for repair, loss, and damage. If you prefer to save $200, the basic packages only have a one-year warranty. The loss and damage policy does have a deductible, which means you’ll have to pay up to the following amounts to receive new devices:
Jabra Enhance Plus hearing aids have a one-year warranty with no coverage for repair, loss, and damage. The TV Streamer, MultiMic, and Phone Clip+ accessories also come with a one-year warranty without coverage for repair, loss, and damage.
If you’re unhappy with your hearing aids during the trial period, you can return them and receive a full refund, including covered shipping costs. If the trial period has ended but you’ve only used your device for less than a year, you can still return them with documentation from your otolaryngologist or professional of similar profession under the Return Policy based on Medical Opinion section of the Terms and Conditions.
Your Jabra Enhance hearing aids should be cleaned at least once per week to make sure they’re conducting sound at an optimal quality.
Weekly care consists of superficial cleaning using the brush and cloth to remove dust and dirt. For more in-depth cleaning about once per month, you’ll need to replace your domes and wax guards by gently removing these parts and replacing them with the supplies in your cleaning kit.
Jabra Enhance Plus hearing aids do not come with a cleaning kit. Jabra customer support recommends cleaning the hearing aid regularly using a dry cloth to wipe off excess dirt and dust. Unlike domes found on Enhance Select hearing aids, you can easily clean Enhance Plus EarGels with a dry cloth and don’t need replacement domes or wax guards. Never use rubbing alcohol, as it may damage the hearing aid.
Never store your hearing aids in places that can get excessively hot or cold, like in the car. Try to keep your hearing aids and charging cases dry to extend their life. Jabra Enhance Select hearing aids are water resistant, so they are highly resistant to dust and dirt, as well as water damage when submerged up to 1 meter for 30 minutes. Although they can tolerate exposure to moisture, Jabra Enhance customer support does not encourage swimming or showering with them to further protect the electrical components.
Jabra Enhance Plus hearing aids have a protection rating of IP52, which means they have mild protection against dust and moisture, but cannot tolerate any water submersion.
Jabra Enhance Select and Jabra Enhance Plus hearing aids are appropriate for adults 18 and older with mild to moderate hearing loss. Children or people with profound hearing loss will need a prescription hearing aid.
If you’re unsure of which level of hearing loss you have, you can screen yourself using the Jabra free online hearing test.
To take the Jabra online hearing test, you will need a pair of headphones and a quiet environment. The test begins with questions about your hearing, such as “How would you rate your overall hearing ability without hearing aids?” and “Where do you have the most trouble hearing?”
You’ll then be guided through different types of tones, with instructions to click the volume number until you can barely hear the tone, and again, until the tone is at a louder but comfortable volume. After taking the test, you may be asked to enter your first name, email address, and phone number to access your results. This prompt depends on your location.
Keep in mind an online hearing test is not diagnostic, unlike a professional in-person hearing exam with an audiologist. This means an online test cannot diagnose the cause of your hearing loss. If the test indicates you have hearing loss, a trip to the audiologist is always a good idea. For example, the results below indicate this person has significant hearing loss and may require further assessment by a hearing professional.
“One of the biggest pros is that online hearing tests are done from the comfort of your own home,” said Lindsey Jorgensen, Au.D. and associate professor in the Department of Communication Sciences and Disorders at the University of South Dakota. “They can give you an idea if you need to seek help from an audiologist. But on the other hand, online hearing tests are not calibrated and may not be very accurate. If there is anything going on around you, it may interfere with the test and can make it unreliable.”
According to the American Speech-Language-Hearing Association, during an in-person consultation, an audiologist discusses your medical history and current hearing issues. They also look inside your ears to determine if obstruction, like earwax, is affecting your hearing. [1] American Speech-Language-Hearing Association. Hearing Evaluation. Found on the internet at https://www.asha.org/public/hearing/hearing-evaluation/
When one of our Reviews Team members attended a hearing exam at their local audiologist, she underwent many different tests to determine which frequencies were difficult to hear and how well sounds traveled through her ear. The entire exam (about 35 minutes) determines whether you suffer from hearing loss, the severity, and your best treatment options. “Make sure you see a reputable doctor with an ANSI (American National Standards Institute) calibrated sound booth who follows best practices,” said Sarah Lundstrom, Au.D., an audiologist at HearCare Audiology in Sarasota, Florida.
Lundstrom also explained some of the pros and cons of an in-person consultation. “In-person consultations are completed by an audiologist trained to give accurate results. They are a part of your medical record and you can request a copy to take home with you. The drawback with that is you will likely have to make an appointment, wait for the appointment, and travel to the location for the exam.”
If you’re interested in finding an audiologist near you, visit the American Academy of Audiology, which hosts a directory and can provide you with information on location-specific clinics. And if you’ve already seen an audiologist and received a diagnosis, you can upload your audiogram to the Jabra Enhance website to be used for preprogramming your Jabra Enhance Select hearing aids.
Jabra Enhance hearing aids are not amplifiers, also known as personal sound amplification products (PSAPs). If you do not have hearing loss and you want to amplify sound during certain instances, like while hunting, an amplifier may be appropriate. But these devices aren’t meant for those with hearing loss.
If you do have hearing loss, a hearing aid is appropriate. Amplifiers increase all sound, but they aren’t FDA-regulated medical grade devices that allow you to adjust your hearing to your needs. If you’re unsure which device is appropriate for you, consult with an audiologist.
| Cost per pair | Type of hearing aids | Types of hearing loss | Learn more | |
|---|---|---|---|---|
| $799–$1,995 | ITE, RIC, mini RIE | Mild to moderate | Visit Site | |
| $1,850–$2,950 | CIC | Mild to moderate | Visit Site | |
| Depends on retailer | BTE, RIC, ITE, ITC, CIC | Mild to profound | Visit Site | |
| $299–$699 | BTE | Mild to moderately severe | Visit Site | |
| Depends on retailer | BTE, RIC, ITE, ITC, CIC | Mild to profound | Visit Site |
When you’re looking to buy hearing aids, consider the following questions:
Jabra Enhance customer reviews reveal that Jabra hearing aids have a generally good reputation among users.
On Better Business Bureau (BBB), Jabra Enhance has a 3.63 out of 5 rating based on 19 customer reviews. Although many older reviews mention the old brand name (Lively), the hearing aids are still the same technology. Reviews are mixed on BBB, particularly in reference to customer support. Positive reviews praise customer support’s attentiveness, while some negative reviews disagree. Jabra Enhance is active on BBB in resolving complaints and responding to reviews.
In our Reviews Team’s survey of hearing aid users, more than 35% of Jabra Enhance respondents said their hearing aids helped them hear better in conversations with small groups of five people or less. But our survey also uncovered that more than 29% of Jabra Enhance respondents said their hearing aids didn’t have enough features.
If you’re looking for a pair of OTC hearing aids, Jabra Enhance offers three RIC models and one earbud-like ITE model designed for mild to moderate hearing loss. If you need a pair of prescription hearing aids, Costco sells an RIC model that addresses mild to profound hearing loss. All Jabra Enhance hearing aids are Bluetooth compatible and cost less than $2,000, which is about half the price of the average pair of hearing aids.
Jabra Enhance hearing aids may be the right choice for you if:
Jabra Enhance hearing aids may not be the right choice for you if:
Before you purchase any hearing aid, visit your audiologist for a professional evaluation to ensure you’re receiving the most appropriate treatment and purchasing the right device.
In 2022, Jabra and Lively merged to become Jabra Enhance under the same company, GN Group, which specializes in hearing and audio technology.
Jabra Enhance hearing aids start between $799–$1,995 depending on your preferred model and package selection.
Jabra Enhance hearing aids are manufactured by GN Group, which is a company based out of Denmark. GN Group also makes ReSound hearing aids, which are listed in our best hearing aid roundup.
Jabra Enhance hearing aids come in two styles:
Jabra Enhance is listed as our “Editor’s Pick” in our list of best hearing aids for 2023. We chose them because they are relatively low cost with unmatched trial periods and warranty lengths, depending on the device.
Hearing aids last anywhere from three to seven years, depending on how well they’re cared for, how they’re worn and stored, and whether they are exposed to moisture and heat.
You can buy Jabra Enhance Select hearing aids on the Jabra Enhance website. If you would like to purchase Jabra Enhance Plus hearing aids, you can find these on the Jabra Enhance website or on Amazon. You can also shop for them at a local Best Buy. The prescription Jabra Enhance Pro hearing aids can only be purchased at Costco with a membership.
Have questions about this review? Email us at reviewsteam@ncoa.org.
