- Cost: Starting at $20
- Contacts available: Soft, vial, daily disposable, 1–2 week disposable, monthly disposable, multifocal/bifocal, toric, gas permeable, color
- Shipping: 5–7 business days for free; 2–3 business days for $14.99; or one business day for $19.99
- Return policy: Unopened boxes for full refund anytime, torn lenses replaced for free
- Subscription orders: Yes
1-800 Contacts is our Reviews Team’s choice for “Editor’s Pick” because of their large selection of contact lenses, easy-to-use website, and affordable prices with price matching, as well as free delivery, and free returns and exchanges. The company offers 11 brands and more than eight lens types, like soft, vial, daily disposable, 1–2 week disposable, monthly disposable, multifocal/bifocal, and toric lenses for astigmatism. Gas permeable lenses may be ordered by phone.
Ordering contact lenses with 1-800 Contacts is easy. You choose the brand and type of lenses, select the number of boxes, enter your prescription information, and select your shipping preference. You can upload a photo of your prescription on the website, text the picture of your prescription to a customer service representative, enter the information manually, or provide the contact information for your eye doctor.
Contact lens prescriptions typically expire after one year. If you already wear contacts, are happy with your prescription, and simply need a prescription renewal, 1-800 Contacts offers a 10-minute online vision ExpressExam for $20. Your exam will be reviewed by a board-certified ophthalmologist, and you’ll receive your prescription in a few hours.
If you have not had an in-person eye exam in over a year, think that your prescription has changed, or are considering contacts for the first time, it’s best to schedule an in-office visit for a full eye exam. 1-800 Contacts can help you find an eye doctor near you.
If your prescription changes or you want to return your contacts for any reason, after any length of time, you may return unopened boxes for a refund or exchange. If you tear a lens, 1-800 Contacts will replace it for free. The company will even accept exchanges for unopened boxes of contacts purchased from another website or store.
1-800 Contacts offers a subscription program so you never have to worry about running out of lenses. You can select the delivery frequency, and the subscription comes with a 5% discount on your orders. You can also choose to delay, skip, or cancel orders at any time. 1-800 Contacts also has a mobile phone app if you prefer that over using a website.
Customer service and reviews
You can reach 1-800 Contacts customer service by phone (800-266-8228) or through an online chat feature on the website 24/7 and connect with a real person. When we used the website chat feature, our question was answered immediately. You can also email customer service through the online contact form on the website.
1-800 Contacts has 1.91 out of 5 stars and an A+ rating on the BBB with almost 100 customer reviews. Common complaints mention delays in receiving rebates and refunds on orders. Happy customers describe exceptional shipping and customer service.
1-800 Contacts has 3.2 out of 5 stars on Trustpilot with almost 350 customer reviews. There are some reports of pushy advertising and unrequested order refills. Positive reviews mention reliable service on orders and the company’s return policy.
1-800 Contacts accepts vision insurance. The company is an in-network provider for Davis Vision, Superior Vision (Versant Health), Spectera (United Healthcare), Blue View Vision, and Anthem BCBS (administered by EyeMed). For other plans, 1-800 Contacts provides an out-of-network claim form that you can fill out and submit to your insurance for reimbursement. You may use a Health Savings Account (HSA) or Flexible Spending Account (FSA) debit card to purchase contacts or provide a receipt for reimbursement. 1-800 Contacts also accepts Apple Pay, Google Pay, Venmo, PayPal, AfterPay, and major credit cards for payment.