NCOA is committed to accountability and transparency

NCOA wants you to know as much as you can about our organization and how we carefully and effectively use your donations and other funding to achieve our goals. For more than 70 years, we've conducted business with integrity and with the highest ethical standards, and doing so remains critical to our organization’s success now and into the future. Our robust ethics and compliance policies and practices foster a strong ethical culture characterized by transparency, accountability, fairness, and respect.

Promoting and exemplifying a culture of respect, honesty, and integrity

The compliant, ethical manner and actions with which we conduct ourselves with donors, partners, consumers, and each other are core to NCOA’s approach and vital to upholding our social and governance responsibilities to our communities and our employees.

We have established a confidential ethics hotline phone, email, and website which are available for anyone within or outside the organization to report any suspected ethics or conduct violations.

The hotline is a multilingual external service managed by an independent third party that gives users the option of submitting an complaint anonymously. 

How to report compliance and ethical issues or concerns

All reports into the NCOA Ethics Reporting System will always be held in the highest confidence and information provided may be the basis of an internal and/or external investigation into the issue you are reporting. Your anonymity will be protected to the extent possible. However, your identity may become known during the course of the investigation because of the information you have provided or as is required by law.

The NCOA Ethics Reporting System can be accessed 24 hours a day, 7 days a week, via the following methods: