Expanding Benefits Enrollment: Lessons Learned from the 4th Generation of BECs

In March 2015, NCOA’s Center for Benefits Access (the Center) selected 11 organizations to join our growing network of Benefits Enrollment Centers (BECs). BECs use person-centered strategies in a coordinated, community-wide approach to find, enroll, and retain Medicare beneficiaries—both seniors aged 65+ years and adults living with disabilities aged 21-64, who have limited income and resources—into available benefits.

This report examines the successes and challenges of this fourth cohort of BECs in increasing benefits enrollment among low-income Medicare beneficiaries. It provides information and links to several promising practices that helped the BECs reach beneficiaries with geographic, transportation, and language barriers.