As a principal aide to the President and CEO, Kristen Kiefer collaborates on strategic integration and change management initiatives across the organization.

Prior to becoming Chief Administrative Officer for NCOA, Kiefer served in various capacities in the benefits access area. As Director of Special Projects, she assisted with the start-up of the National Center for Benefits Outreach and Enrollment. She served as a Research Manager for the Access to Benefits Coalition, where she developed and implemented data collection strategies to identify and evaluate cost-effective and efficient practices to enroll Medicare beneficiaries into public benefits and provided training and technical assistance on the Medicare Prescription Drug Coverage’s Extra Help subsidy.

Before joining NCOA, Kiefer was a Research Associate at the Institute for the Future of Aging Services at the American Association of Homes and Services for the Aging (now LeadingAge), a Research Assistant at the National Academy on an Aging Society at the Gerontological Society of America, and as Staff Assistant in the Office of Senator John Glenn on Capitol Hill.

Kiefer received a Master of Public Policy degree from Georgetown University and a Bachelor of Science in Health and a Bachelor of Business Administration from Ohio University.