Josh Hodges

Chief Customer Officer

Areas of Expertise

  • Project Management and Administration
  • Aging and Disability Programs
  • Customer Experience
  • Network Activation


Josh Hodges is NCOA’s first Chief Customer Officer. Hodges will develop a comprehensive and authoritative view of today’s older adult and serve as a consumer advocate as NCOA creates comprehensive experiences for them. He will plan, organize, and align NCOA’s programmatic portfolios and network activation strategy to enable NCOA to reach millions of individuals and empower them to enroll in benefits programs, prevent falls, and manage their health.

Hodges comes to NCOA from the U.S. Department of Health and Human Services Administration for Community Living (ACL) where he was Acting Deputy Administrator of the Center for Integrated Programs. In this role, he oversaw 11 aging and disability programs with a total portfolio over $110 million. He also oversaw the creation of the Office of Healthcare Information and Counseling and led the transition of the State Health Insurance Assistance Program (SHIPs) from the Centers for Medicare and Medicaid Service (CMS) to ACL.

Prior to ACL, Hodges worked at Customer Value Partners where he designed and implemented a new enterprise portfolio management system, and for Grant Thornton, LLP where he provided direct support to federal government agencies.