Getting Online Medicare Information Just Got More Personal

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Vanessa Sink

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NCOA launches enhanced MyMedicareMatters.org website

Understanding Medicare and getting help choosing the right coverage has just gotten easier. MyMedicareMatters.org, the National Council on Aging’s Medicare education website, now offers more personalized tools and enrollment advice to anyone in search of Medicare information.

MyMedicareMatters.org has always offered Boomers a trusted and friendly guide to help them evaluate their individual needs, compare their options, enroll in a plan, and sustain the best coverage. The unbiased information and assistance of MyMedicareMatters.org remains the same, but now it’s the friendliest Medicare decision tool available.

“The redesigned MyMedicareMatters.org website is optimized to help consumers access the information most useful and important for them,” said Jay Greenberg, ScD, Chief Executive Officer of NCOA Services, LLC. “Most Medicare websites provide large chunks of hard-to-understand information and leave the consumer on their own to figure out their options. MyMedicareMatters.org is now a personal experience from homepage to enrollment.”

The updated site includes these important consumer tools:

  • Visual learning – Rather than long blocks of information that are hard to digest, important topics are presented in a more visual form and technical subjects are now easy-to-follow infographics. Research has found that people are more comfortable when information is presented in a visual way and are more likely to electronically share the information with others.
  • Pick-your-situation navigation – Rather than guessing where to start accessing information, the homepage now offers easy routes to getting started. Consumers simply have to pick their stage in the Medicare journey and the site will point them in the direction of the most relevant information.
  • People Like Me – This exciting new tool is a story-based guide to Medicare. Characters from different life situations guide users along the decision journey by sharing their stories and discussing the steps they took choosing Medicare coverages.
  • ‘What Matters Today’ blog – While the basics of Medicare remain the same, consumers need a place to turn to find out about the small changes. The new ‘What Matters Today’ blog will provide information, reminders about upcoming Medicare changes, and will address the misinformation about Medicare that often accompanies discussed changes.
  • Enhanced MedicareQuickCheck® (MQC) – Utilizing visual learning techniques, the enhanced MQC can now dynamically guide users to a personalized report of their Medicare options, whether they are new to Medicare, eligible for a special enrollment period, or reviewing optimal coverage options during the annual enrollment period.
  • Resource Library – A new collection of resources including videos, easy to understand infographics, a glossary of Medicare terms, and FAQ partly based on questions MMM has received from consumers.

As part of the MyMedicareMatters.org experience, consumers have always had an option of personal help enrolling in Medicare. For some, that may mean talking with their local State Health Insurance Program; others can receive one-on-one assistance from Benefits Advisors (licensed insurance agents) through the Aon Retiree Health Exchange, a competitive marketplace that helps guide retirees through the process of selecting and enrolling in healthcare coverage. This service is at no cost to the consumer – who only pays for the insurance they choose. The enhanced website makes reaching this help an even easier process.

“We, and our partners at Aon Retiree Health Exchange, want everyone who comes to MyMedicareMatters.org to get the best information specifically designed to help them evaluate their options,” said Greenberg. “Medicare education is a priority for NCOA and Aon Retiree Health Exchange, so we are pleased that the enhancements to the site create such a comprehensive, hands-on education experience. MyMedicareMatters.org isn’t just a one-stop source for information; it’s a long-term resource for dealing with Medicare matters.”

Try the new, personalized My Medicare Matters experience at MyMedicareMatters.org.

About NCOA

The National Council on Aging (NCOA) is a respected national leader and trusted partner to help people aged 60+ meet the challenges of aging. Our mission is to improve the lives of millions of older adults, especially those who are struggling. Through innovative community programs and services, online help, and advocacy, NCOA is partnering with nonprofit organizations, government, and business to improve the health and economic security of 10 million older adults by 2020. Learn more at ncoa.org and @NCOAging.