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Reaching Out to the Uninsured

July 16, 2019 GMT-0500 @ 2:00 pm - 3:00 pm

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The Affordable Care Act has enabled millions of adults to obtain affordable health insurance. Yet across the country, there remain pockets of uninsured individuals, many of whom qualify for subsidized insurance and support from other public benefits.

One example comes from New York, where the overall uninsured rate hovers at 5%. Recently, the Health Foundation for Western & Central New York commissioned NCOA and the United Hospital Fund to partner with local health care organizations to hold listening sessions in western New York to better understand the reasons some adults who are eligible for public coverage and other benefits do not enroll.

This webinar highlights some of the findings from these sessions, and what both community agencies and advocates can do to counter the stigma associated with accepting public assistance.

Join us to discover:

  • The most commonly cited challenges to enrollment
  • Strategies and successes of local partnerships to serve hard-to-reach populations
  • The importance of the role of Navigators and one-on-one interactions
  • Possible solutions related to outreach and messaging that can build trust and overcome stigma
  • Program and policy recommendations that can ease enrollment processes and sustain community support


  • Diane Oyler is Vice President of Programs at the Health Foundation for Western & Central New York. She came to the Foundation in 2016 as a Program Officer overseeing the Foundation’s older adult portfolio of programs and grants. Prior to joining the Foundation, Diane was the Coordinator of Neighborhood Services at the Erie County Department of Senior Services. Diane has a Ph.D. in Political Science from the University at Buffalo.
  • Randy Feliciano is a Program Manager with NCOA’s Center for Benefits Access, where he provides training and support to a network of Benefits Enrollment Centers across the U.S. Prior to joining NCOA, Randy worked for the Department of Human Services in Arlington, VA, where he ran a legal guardianship program and a Personal Advocate Service.
  • Christine Cheronis is Aging Services and Medicare Health Insurance Coordinator for Chautauqua County Office for the Aging.
  • Nikki Kmicinski, MS, RD, CDN is the Executive Director for the non-profit Western New York Integrated Care Collaborative where she oversees development of this regional network working toward sustainability and integrated health care. Nikki has been a Registered Dietitian for 20+ years, was a licensed real estate agent for 10 years, and owns a property management company with her husband. She is a Master Trainer for the Self-Management Resource Center’s Self-Management Programs, and a Diabetes Prevention Program Lifestyle Coach.  Nikki has a Master’s degree from Rochester Institute of Technology in Service Management and has a wide array of experiences working in numerous healthcare and business settings throughout her professional career including: hospital, nursing home, restaurant, private practice, real estate, property management, business owner, school, amusement park, hotel, government Area Agency on Aging, and a non-profit community-based organization.

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July 16, 2019 GMT-0500
2:00 pm - 3:00 pm
Event Category:


Center for Benefits Access