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Finding Medicare Answers When You Need Them

January 22, 2016 GMT-0500 @ 2:00 pm - 3:30 pm

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Did you ever wonder how to get the answer to a tricky question about Medicare or a benefit?  Want to know the first place to go for guidance—before you call in an “expert” to help you? You can find the answers if you know where and how to look.

Our January webinar―Finding Medicare Answers When You Need Them―will offer you the tools you need. Attendees will learn:

  • Where to find the Centers for Medicare & Medicaid Services (CMS) manuals, Social Security’s POMS, state Medicaid manuals, and other legislation;
  • How to determine and research the answer using the likely “authority” resource on your topic of concern; and
  • Ways to respond to consumers’ questions that reference these resources and contain practical tips.

Special note: As part of this training, we’ll walk through some actual examples of using authorities and other resources to get benefits answers.


  • Mike Klug serves as a volunteer program management and Medicare subject matter consultant to the SMP (Senior Medicare Patrol) National Resource Center and the SHIP Technical Assistance Center. From 2004 to 2010, he worked for the Health Assistance Partnership (HAP). Prior to joining HAP, Mike consulted for several organizations that deal with Medicare education, outreach, and advocacy, including the Westport Cooperative Services’ Medicare Assistance Program (MAP) in Kansas City, Missouri, the Shepherd Centers of America, and the Citizen Advocacy Center’s (CAC) QUALNet program that provided support and technical assistance for the beneficiary board members of Medicare Quality Improvement Organizations (QIO).
  • Melissa Simpson is Program Manager in the Center for Benefits Access at the National Council on Aging, where she delivers training and technical assistance to state aging organizations related to Medicare and other policy questions. Melissa has extensive experience working with Medicare beneficiaries, especially in rural areas; previously, she was the State Health Insurance Assistance Program Director in Arkansas, where she led outreach and enrollment of low-income people with Medicare into public benefits that make Medicare affordable.


January 22, 2016 GMT-0500
2:00 pm - 3:30 pm
Event Category:


Center for Benefits Access