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Approaching Clients with Cultural Humility

April 29, 2019 GMT-0500 @ 2:00 pm - 3:00 pm

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You may be familiar with the concept of cultural competence, but do you know and practice cultural humility? Cultural humility combines ongoing self-reflection with a willingness to learn from others with different backgrounds.

This webinar will focus on general perspectives of cultural humility in health and social services, and ways to effectively engage with clients in a respectful and culturally sensitive manner. We will also explore a couple of communication frameworks that can be used to help overcome communication and cultural barriers to successfully accomplish client engagement and education.

Workshop objectives

In this webinar, participants will be provided with:

  • A brief overview of cultural humility
  • The different models to address cultural differences
  • Tools to practice self-awareness when serving people of different cultural and linguistic backgrounds

We’ll also talk about the social determinants of health affecting older adults and the general population, as well as institutional accountability in providing culturally sensitive services.

About the presenter

Francisco J. Ronquillo, MA, PA has worked in the education and public health sector for more than 20 years and is dedicated to tackling the social determinants of health and the needs of marginalized populations. His multi-sector collaborators are community health workers/representatives, health council coordinators, community leaders, public and private school personnel, faith-based organizations and other health advocates in the southern and central areas of New Mexico.

Currently, his health equity efforts are aimed at building capacity between academic health centers and communities. As a bilingual educator and trained as physician assistant, he applies popular education approaches in his trainings with Latino, immigrant, and border communities on cultural humility, medical terminology, mental health first aid, and other community/public health topics. He is an advocate and proponent of identifying the strengths and assets within the community to promote social and systemic change that strives for equity.

Note: This webinar will be recorded and the slides made available after the event. We cannot offer CEUs or certificates for this event.


April 29, 2019 GMT-0500
2:00 pm - 3:00 pm
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