Program Manager, West Virginia Resource Center

The National Council on Aging (NCOA) is a nonprofit service and advocacy organization headquartered in Arlington, VA, with five regional senior employment offices located in New Jersey, North Carolina, Virginia, West Virginia, and Tennessee.

NCOA is a trusted national leader working to ensure that every person can age well. Since 1950, our mission has not changed: Improve the lives of millions of older adults, especially those who are struggling. NCOA empowers people with the best solutions to improve their own health and economic security—and we strengthen government programs that we all depend on as we age. Every year, millions of people use our signature programs BenefitsCheckUp®, My Medicare Matters®, and the Aging Mastery Program® to age well. By offering online tools and collaborating with a nationwide network of partners, NCOA is working to improve the lives of 40 million older adults by 2030.

NCOA’s Senior Community Service Employment Program
Retirement is not “golden” for all older adults: Nearly a third of Americans aged 65+ are economically insecure, living at or below 200% of the federal poverty level. These older adults struggle each day to stay afloat. They face rising housing and health care bills, diminished savings, and often job loss.

Created in 1965, the Senior Community Service Program (SCSEP) is the nation’s oldest program to help low-income, unemployed individuals aged 55+ find work. SCSEP matches eligible older adults with part-time training assignments for nonprofit organizations. Participants build skills and self-confidence, while earning a modest income. For most, their SCSEP experience leads to permanent employment. Under contract with the U.S. Department of Labor, NCOA manages 25 SCSEP Resource Centers and offices throughout the U.S. and Puerto Rico.

Position Overview

As Program Manager, West Virginia Resource Center (SCSEP), you will run the operations for the West Virginia Resource Center. This role is one of continually shifting priorities – from managing participant training staff to recruiting program participants, to overseeing and/or delivering employment readiness programs, to networking with the business community and, at the end of the day, developing partner relationships that ideally result in job placement opportunities for program participants. Your average workweek could be 50-60 hours, and while this position is in a constant state of motion, the appreciation and gratitude you receive from those whom you’ve supported and believed in during some of their most vulnerable moments will be immeasurable.

Coming in the door, we will look to you to learn about NCOA and to gain an understanding of SCSEP. You will report to the director of program operations and gain insights from our program managers across the country regarding best practices, reporting requirements, and most of all, what employability approaches could best support your participants. Each geographic area faces their own unique barriers to employability – you will identify what will best support your program participants in support of sustainable employment.

You will mentor, supervise, and support the professional development of 6-10 program participant assistants who have operational roles at the center (payroll specialist, receptionist, job developer, data entry clerk, employment facilitator/case manager, and an intake specialist). It is important to note that no participants are employees – all are in a subsidized employment training program. All program participants must exit the program after 4 years if they have not been successful in finding employment. As program participant assistants find employment off the program, you will be responsible for recruiting, hiring, and training replacement participant assistants to ensure the smooth daily operations of the center.

Your program is responsible for supporting approximately 150 SCSEP participants across multiple West Virginia counties/cities with job readiness and job placement. You and the participant assistants will support program participants with employment training and preparation, including soft skills (positive attitude, work ethic), technical skills brush-up courses (computer skills), job search support (resume writing, interview skills), and job placement. In addition to managing the daily operation of the West Virginia Resource Center, you will be responsible for traveling to the surrounding counties in support of the employment needs of participants. You will build relationships with the local business community and identify prospective employers. Within the first year, we will look for you to place at least 30 program participants in full-time, sustainable employment positions.

Responsibilities

  • Manage the daily operations of the West Virginia Resource Center. Supervise 6-10 program participant assistants. Periodically/as needed, recruit and train participants for positions at the Resource Center (including employment specialists to support the job readiness needs of program participants within each county).
  • Manage SCSEP participants in 19 counties (there are approximately 150 participant slots). Oversee the delivery of job readiness training programs at these sites. Develop and/or deliver job readiness programs as needed.
  • Manage various program timelines to ensure timely completion of program deliverables.
  • Promote visibility of older worker programs administered by the Resource Center by developing and maintaining linkages with business groups, media representatives, and public and private agencies concerned with aging and human services.
  • Ensure workforce resource programs are participant-centered with emphasis on quality work experience opportunities for qualified older workers.
  • Support the training and professional development needs of the employment specialists. You will spend about half of your time traveling to the surrounding counties to the employment specialists working outside of Wheeling.
  • Design job development strategies, then train the employment specialists on the process, so they can help job-ready participants secure permanent, unsubsidized jobs.
  • Oversee the quality and quantity of each employment specialist’s work, evaluate where additional training is needed, and provide individualized professional development training as needed (this includes group and/or 1:1 training).
  • Assist employment specialists in identifying appropriate host agencies for training sites. Work with the employment specialists to further expand our network of community resources and employment training partners in each service area.
  • Assist with the design and implementation of a process that ensures the accuracy of assessment and training opportunities for qualified participants. The process should also ensure that participants are matched with subsidized training positions that provide maximum opportunity for learning and personal growth.
  • Work with community leaders, public agencies, and private agencies to obtain their support of program goals and their acceptance of the older worker.
  • Assist participants with job readiness skills (including a 2-week Job Club).
  • Oversee the timely completion and accuracy of the bi-weekly participant payroll.
  • Monitor program activities to ensure quality and accuracy of work outcomes of contractual and grant commitments.
  • Collect SCSEP data/outcomes and ensure databases are accurate and reports are prepared to deadline. Expect to actually enter data in the absence of qualified and assigned participant assistants.
  • Oversee and track contracts and MOUs with partners and businesses.
  • Participate in staff meetings and training as required by the agency or division.
  • Perform other job-related tasks as assigned and consistent with NCOA goals and the division’s work plan.

Qualifications

  • Bachelor’s degree or substantial demonstrated experience in the area of older workers and employment and training programs.
  • Demonstrated experience managing nonprofit business operations and/or grant-based nonprofit programs, to include tracking outcomes, managing reports and deadlines, supervising staff and program participants, and other operational responsibilities (e.g., payroll).
  • Strongly preferred: At least 2 years relevant experience in a human service agency and/or job readiness program. An understanding of programs that service vulnerable populations. Older worker and employment training experience is a plus.
  • Strongly preferred: Experience working with mature persons, minority, and low-income individuals.
  • Proven project management skills with demonstrated ability to take on multiple tasks, prioritize, and meet deadlines. In addition to managing staff across different counties, you will be responsible for tracking and reporting program progress and grant outcomes.
  • Excellent oral and written communication skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to work independently, with minimal direction, as well as collaborate effectively as part of a team.
  • Experience dealing with problem staff or program participants, including resolution of grievances. Counseling and resolution experience is required.
  • Proficiency in Microsoft Office Suite (including Excel, Outlook, PowerPoint, Access, and web-based assessment programs, e.g., Salesforce, SPARQ).
  • Willingness to travel to assigned counties up to 50% of the time. This will not include overnight travel. You must be able to travel/drive to all West Virginia host agencies and training sites. A valid driver’s license and automobile are required.
  • Ideally, you have familiarity with the human services network in West Virginia and have networked with public agencies and private nonprofits at the local level.
  • Working knowledge of the human services network and the principles of managing older workers.

Attributes

  • Mission-driven. You understand the big picture and can easily translate our objectives into social impact. You have a personal commitment to the nature of NCOA’s work.
  • Great communicator. You communicate and coordinate effectively at every level. You easily adjust your message, without sacrificing content, consistency, or service delivery, whether you are leading staff, connecting with community organizations, or learning what’s important to a business.
  • Effective mentor. You are an excellent mentor who is willing to listen and learn from others.
  • Service-oriented. You are committed to providing the highest level of service. You take delight in exceeding others’ expectations.
  • Accountable and excellent time manager. You think ahead, anticipate challenges, and take things from start to finish. You thrive on efficiency, are always looking for ways to improve, and you implement processes that enhance productivity.
  • Highly organized. You have great organization skills. You efficiently track the necessary details and effectively disseminate information.
  • Rapport builder with collaborative work-style. You have a flexible style that both compliments the efforts and supports the needs of others. Colleagues and service partners respect you for your knowledge and abilities and find you both approachable and responsive.
  • Creative problem solver. You have a keen ability to determine what is working and what is not, and you take action to lead in the right direction.
  • Enthusiastic. You deeply enjoy the work you do and totally immerse yourself in your work. You take pride in a job done exceptionally well and you are generous in your acknowledgment of a job well done.
  • Autonomous. Although we stay in close communication with each other, we don’t micromanage. You’re a self-starter, you keep others well informed, and you don’t wait for things to happen; you initiate action and make things happen.
  • Self-assured and direct. You are sensible and sensitive to the needs and goals of others, and colleagues respect you for your ability to communicate in a clear and defined manner.

What’s Attractive to the Right Candidate?

  • Your work is in direct service to supporting seniors obtain viable employment. The effect you will have on their self-confidence is immeasurable.
  • This is yours to own and yours to lead. Your experience, opinions, and expertise are valued – what you bring to the table is vital to our success.
  • We work together and succeed together. You will enjoy a collaborative and collegial work environment with a shared purpose where you hard work will be noticed and appreciated.
  • You’ll enjoy a close working relationship with the director of program operations, who is experienced and supportive, but won’t micromanage.
  • This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill our mission.
  • We are financially stable.
  • We offer a generous employee benefits program that includes annual, sick, personal, and holiday leave; health insurance; contributions to a 403(b) plan; short and long-term disability; and life insurance.
  • NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.

To Apply

Please send your resume to hr@ncoa.org with “NCOA – Program Manager, West Virginia Resource Center” in the subject line.

NCOA is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.