Part-Time Assistant, West Virginia Resource Center

NCOA is a nonprofit service and advocacy organization headquartered in Arlington, VA, with five regional senior employment offices located in New Jersey, North Carolina, Virginia, West Virginia, and Tennessee.

NCOA is a trusted national leader working to ensure that every person can age well. Since 1950, our mission has not changed: Improve the lives of millions of older adults, especially those who are struggling. NCOA empowers people with the best solutions to improve their own health and economic security—and we strengthen government programs that we all depend on as we age. Every year, millions of people use our signature programs BenefitsCheckUp®, My Medicare Matters®, and the Aging Mastery Program® to age well. By offering online tools and collaborating with a nationwide network of partners, NCOA is working to improve the lives of 40 million older adults by 2030.

NCOA’s SCSEP Programs

Retirement is not “golden” for all older adults: Nearly a third of Americans aged 65+ are economically insecure, living at or below 200% of the federal poverty level. These older adults struggle each day to stay afloat. They face rising housing and health care bills, diminished savings, and often job loss.

Created in 1965, the Senior Community Service Program (SCSEP) is the nation’s oldest program to help low-income, unemployed individuals aged 55+ find work. SCSEP matches eligible older adults with part-time training assignments for nonprofit organizations. Participants build skills and self-confidence, while earning a modest income. For most, their SCSEP experience leads to permanent employment. Under contract with the U.S. Department of Labor, NCOA manages 25 SCSEP Resource Centers and offices throughout the U.S. and Puerto Rico.

Position Overview

As Resource Center Assistant, you will be responsible for supportive and administrative functions as delegated by the Resource Center Program Manager. This includes training new participant assistants, entering and maintaining data in the two SCSEP¬ related databases, assisting with payroll management on a bi-weekly basis, and providing general office support as needed.

Coming in the door, we will look to you to learn NCOA and to understand SCSEP. You will report to the Wheeling WV Resource Center Program Manager who will provide direction and instruction as needed.


In this role, you will:

  • Provide initial training to new participant assistants. For those participant assistants who will train at the Resource Center and at locations in the field, you will be responsible for training them in any data-related responsibilities, participant screening and in-take procedures, participant case management, and files management.
  • Enter and maintain data in the NCOA Salesforce SCSEP database, as well at the DOL SPARQ database in timely manner as directed by the Resource Center Program Manager. You will be responsible for ensuring your program has no rejects on its Data Quality Report at the end of every week.
  • Assist the Resource Center Program Manager with bi-weekly payroll by ensuring that all active participants have submitted their timesheets and verifying the accuracy of the payroll register before it is review and approved by the Program Manager.
  • Provide any additional administrative support as needed by the Program Manager.


  • Strongly preferred: At least two years’ relevant experience in a human service agency and/or job readiness program. An understanding of programs that service vulnerable populations. Older worker and employment training experience is a plus.
  • Strongly preferred: Experience working with mature persons, minority, and low¬-income individuals.
  • Proven project management skills with demonstrated ability to take on multiple tasks, prioritize, and meet deadlines.
  • Excellent oral and written communication skills.
  • Excellent organization skills with strong attention to detail.
  • Ability to work independently, with minimal direction, as well as collaborate effectively as part of a team.
  • Proficiency in Microsoft Office Suite (including Excel, Outlook, PowerPoint, Access, and web-based assessment programs, e.g., Salesforce, SPARQ).
  • Willingness to travel to assigned counties up to 25 percent of the time. This will not include overnight travel. A valid driver’s license and automobile are required.


  • Mission-driven. You understand the big picture and can easily translate our objectives into social impact. You have a personal commitment to the nature of the work of the National “Council on Aging.
  • Great communicator. You communicate and coordinate effectively at every level. You easily adjust your message, without sacrificing content, consistency, or service delivery, whether you are leading staff, connecting with community organizations, or learning what’s important to a business.
  • Effective mentor. You are an excellent mentor who is willing to listen and learn from others.
  • Service-oriented. You are committed to providing the highest level of service. You take delight in exceeding others’ expectations.
  • Accountable and excellent time manager. You think ahead, anticipate challenges, and take things from start to finish. You thrive on efficiency, are always looking for ways to improve, and you implement processes that enhance productivity.
  • Highly organized. You have great organization skills. You efficiently track the necessary details and effectively disseminate information.
  • Rapport builder with collaborative work-style. You have a flexible style that both compliments the efforts and supports the needs of others. Colleagues and service partners respect you for your knowledge and abilities and find you both approachable and responsive.
  • Creative problem solver. You have a keen ability to determine what is working and what is not, and you take action to lead in the right direction.
  • Enthusiastic. You deeply enjoy the work you do and totally immerse yourself in your work. You take pride in a job done exceptionally well and you are generous in your acknowledgment of a job well done.
  • Autonomous. Although we stay in close communication with each other, we don’t micromanage. You’re a self-starter, you keep others well informed, and you don’t wait for things to happen; you initiate action and make things happen.
  • Self-assured and direct. You are sensible and sensitive to the needs and goals of others, and colleagues respect you for your ability to communicate in a clear and defined manner.

What’s Attractive to the Right Candidate?

  • Your work is in direct service to supporting seniors obtain viable employment — the effect you will have on their self-confidence is immeasurable.
  • We work together and succeed together. You will enjoy a collaborative and collegial work environment with a shared purpose where you hard work will be noticed and appreciated.
  • This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill our mission.
  • We are financially stable.
  • NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.

To Apply

Please send your resume to with “NCOA – Part-time Assistant, West Virginia Resource Center” in the subject line.

NCOA is an equal opportunity employer and considers all applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.