Human Resources Generalist

The Human Resources Generalist will be responsible for supporting the Human Resources Department by implementing HR processes and maintaining HR information. The HR Generalist is a full-time position, reporting to the Senior Director of Human Resources.

The Human Resources Generalist will provide support for a range of HR activities with a focus on human resources operations: recruitment, onboarding and orientation, payroll back-up support benefits administration, and exit/offboarding activities. Specific duties include (but are not limited to) recruiting and staffing; onboarding and offboarding activities; orientation facilitation, coordinating training sessions and other events planning, drafting HR documents, collecting new hire paperwork; preparing training materials, processing expense reports and payment requests, and benefits and leave administration (e.g., entering enrollments and terminations, submitting claims paperwork, reporting/compliance, etc.), assisting in the adjudication of worker’s compensation claims through the designated vendor and updating OSHA incident logs.

Additionally, a huge component of the Generalist’s job will be involved in the improvement of process flows within human resources and the maintenance of accurate, organized, and compliance HR records, based on federal and statutory requirements – including preparing job requisitions, scheduling interviews, and facilitating the recruitment/selection process in our Applicant Tracking System (ATS); and entering new employee information, job/pay changes, and terminations in the HRIS system in support of payroll processing activities. On occasion, the HR Generalist will also serve as the backup to the Payroll Manager.

While a large part of the HR Generalist’s time will be spent in support of HR operations (recruitment, onboarding, payroll/HRIS, benefits administration, and offboarding), the HR Generalist may also be asked to lead special projects by the Executive Team. Other duties may include (but are not limited to), posting jobs and internships, pre-screening resumes and applications, attending career fairs, performing benefits or compensation research, and supporting HR events and initiatives.

The incumbent must exhibit the utmost sensitivity to the confidential and critical nature of Human Resources information and activities; impeccable attention to detail and a high level of professionalism and emotional maturity are required. Strong communication skills (written and verbal) are a must. The individual must also have intermediate computer skills and embrace technology — in particular, they must be proficient in Microsoft Office (Excel, Word), and be comfortable utilizing G-mail and Google docs, ADP, Deltek Cost Post, Jobvite and CRM’s systems.


  • Facilitate staff onboarding, orientation, and training activities, including generating ad hoc reports that is shared with various internal departments; tracking the completion of required activities; scheduling sessions and reserving conference rooms and resources (laptops, projectors, etc.); and drafting new hire letters and preparing new hire paperwork and training materials
  • Support all offboarding activities, including preparing outprocessing documents, scheduling exit interviews, and compiling exit data
  • Perform accurate data entry in Human Resources Information System records, in support of payroll processing activities – for example, entering new hires, job/pay changes, terminations & vacation payouts, and recurring deductions
  • Administer employee benefits (medical, dental, vision, life & ADD, disability plans, employee leave, 403(b), and worker’s compensation)
  • Process HR department payment requests and expense reports
  • File and organize HR documents (hard copy and electronic), ensuring compliance with state and federal laws
  • Draft Human Resources documents (e.g. employment letters, leave letters, etc.)
  • Monitor, maintain, and respond to inquiries coming into HR Mailbox
  • Update HR documents into the Quill (intranet)
  • Track vendor and temporary help activities and costs
  • Create regular and ad-hoc reports, as assigned
  • Administer incident/injury reports and coordinate claims with designated vendor
  • Research and make recommendations regarding HR-related issues
  • Provide support for organizational culture initiatives and staff events
  • Support recruitment and internship program activities, as assigned and under the direction of leadership
  • Complete other tasks to support the Human Resources Department and Executive Team staff, as assigned



  • College degree, or equivalent combination of education and relevant work experience
  • At least three (3) years of HR experience
  • Excellent verbal, interpersonal, and written communication skills
  • Impeccable attention to detail
  • Strong organizational skills and multi-tasking abilities
  • Professional maturity, emotional intelligence, and sensitivity to the confidential nature of Human Resources information
  • Proactive problem-solving skills, and the ability to be flexible and adaptable to a growing, changing organizational environment
  • Ability to work independently as well as collaboratively; must be a team player
  • Strong computer skills and proficiency in Microsoft Office
  • Cultural competence/humility and the ability to thrive in a diverse working environment
  • Passionate about NCOA’s mission serving older vulnerable adults


  • HR experience and knowledge of federal and state employment laws
  • Experience utilizing HRIS/payroll systems and web-based Applicant Tracking System


  • Self-confident. You are thoughtful in your approach, consultative, and confidently take the lead. You are fair and just.
  • Collaborative work style. You collaborate on projects, communicate results, and are willing to listen and learn from others. You enjoy daily interaction with staff of all levels and quickly earn respect and loyalty. You are a resource and a counselor.
  • Momentum builder. You are not simply an implementer; you initiate and facilitate results-based outcomes. You hold others accountable to their commitments and keep initiatives moving forward and on track.
  • Business acumen. You are skilled at helping organizations make informed decisions that deliver bottom-line results.
  • Excellent communicator. You possess strong oral and written skills. You are articulate and clear both in person and in written communication.
  • Analytical. You have incisive analytical skills and the ability to make critical assessments. You can identify and frame problems and set priorities.
  • Service-oriented. You are approachable, flexible, and responsive.

What’s Attractive to the Right Candidate?

  • For more than 65 years, NCOA has made improving the lives of older adults our passion and our mission. NCOA is a highly-regarded national institution.
  • Your work will be highly visible and critical to promotion of NCOA’s programs and resources.
  • The work you do today will have an impact for decades to come.
  • Your work provides a direct and immediate service: supporting community-based organizations to strengthen programs and services that increase the quality and years of life for millions of older Americans.
  • This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill the goals of our programs and our overarching mission.
  • Your experience, opinions, and expertise are valued—what you bring to the table is vital to our success.
  • We offer a competitive salary and excellent benefits package, including medical and dental insurance, 403(b) retirement plan with a generous contribution, life insurance, short-term and long-term disability insurance, education assistance and more.
  • NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.

To Apply

Simply email your resume to with “NCOA –Human Resources Generalist” as the subject of the email.