Data Collections Systems Assistant – Virginia Resource Center

The National Council on Aging (NCOA) is a nonprofit service and advocacy organization headquartered in Arlington, VA, with five regional senior employment offices located in New Jersey, North Carolina, Virginia, West Virginia, and Tennessee.

NCOA is a trusted national leader working to ensure that every person can age well. Since 1950, our mission has not changed: Improve the lives of millions of older adults, especially those who are struggling. NCOA empowers people with the best solutions to improve their own health and economic security—and we strengthen government programs that we all depend on as we age. Every year, millions of people use our signature programs BenefitsCheckUp®, My Medicare Matters®, and the Aging Mastery Program® to age well. By offering online tools and collaborating with a nationwide network of partners, NCOA is working to improve the lives of 40 million older adults by 2030.

NCOA’s Senior Community Service Employment Program
Retirement is not “golden” for all older adults: Nearly a third of Americans aged 65+ are economically insecure, living at or below 200% of the federal poverty level. These older adults struggle each day to stay afloat. They face rising housing and health care bills, diminished savings, and often job loss.

Created in 1965, the Senior Community Service Program (SCSEP) is the nation’s oldest program to help low-income, unemployed individuals aged 55+ find work. SCSEP matches eligible older adults with part-time training assignments for nonprofit organizations. Participants build skills and self-confidence, while earning a modest income. For most, their SCSEP experience leads to permanent employment. Under contract with the U.S. Department of Labor, NCOA manages 25 SCSEP Resource Centers and offices throughout the U.S. and Puerto Rico.

Position Overview

The Data Collections Systems Assistant supports all activities for all NCOA SCSEP participant data collection, participant payroll, and processes. All SCSEP participant data is entered into two systems: the NCOA Salesforce Case Management System (DCS) and the DOL WDCS (SPARQ) system.

The Assistant provides consultation, facilitation, analysis, and support to regional offices and all sub-recipients in partnership with and through the Data Collections Systems Manager and/or the NCOA SCSEP headquarters DPOs. The Assistant also provides user support for data collection and payroll in the field and supports the activities of the NCOA National Data Center as assigned by the Data Collections Systems Manager. In addition, the Assistant provides training and key support for all field staff, both professional and participant, for the NCOA DCS and SPARQ.

Responsibilities

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  • Develop and maintain collaborative relationships and communications with appropriate NCOA staff to ensure they have the tools and understanding to complete all data collection and participant payroll activities.
  • Assist and serve as team member in implementation, documentation, and education for changes and new requirements that occur to any of the procedures, processes, or systems that are part of the data collection system.
  • Analyze and report data findings to the Data Collections Systems Manager and make recommendations for action plans/improvement strategies.
  • Support as assigned by the Data Collections Systems Manager the weekly review, identification, and correction as needed of any rejects/errors in any of the data systems.
  • Support as assigned by the Data Collections Systems Manager needed updates to needed users’ license and/or needed log on data for the DCS and SPARQ.
  • Support as assigned by the Data Collections Systems Manager the collection of the bi-weekly participant payroll data and its transmission to finance.
  • Support as assigned by the Data Collections Systems Manager the development of and administration of new standard operating procedures and best practices for data collection and entry in DCS, participant payroll and SPQRQ.
  • Support as assigned by the Data Collections Systems Manager the updates of user’s permissions, roles, and access to SPARQ and DCS.
  • Support as assigned by the Data Collections Systems Manager the development and analysis of the quarterly data reports from the DCS and DOL WDCS (SPARQ) for all field locations and headquarters’ staff.
  • Support as assigned by the Data Collections Systems Manager any efforts to ensure that the DCS and SPARQ systems are updated in a timely manner to ensure all data and data tables are in synch in both systems with the exact same current, complete, and accurate data. This responsibility is an ongoing effort requiring detailed knowledge of the data tables and system rules for both systems.
  • Monitor the bi-weekly participant payroll to ensure it is uploaded into the Salesforce Case Management System on time.

Qualifications

  • Bachelor of Science degree in information technology or 5 years equivalent experience
  • Recent experience and high degree of proficiency with complex web-based databases (we primarily use Salesforce and SPARQ).
  • Experience in a corporate environment desirable
  • Grant experience (and project coordination of grants) strongly desired
  • Knowledge and understanding of SCSEP a strong plus
  • Record of working independently and efficiently on multiple projects
  • Ability to prioritize and manage successfully to deadline

Attributes

  • Analytical skills and ability to take data and records and provide meaningful, accurate information. Ability to identify program trends and outline the information and/or make recommendations regarding those trends.
  • Ability to develop solid working relationships with internal team and colleagues across the association.
  • Coding languages (Sequel, APEX, JAVA, JavaScript, HTML, CSS); current knowledge of web-based data collection systems a plus.

What’s Attractive to the Right Candidate?

  • Your work is in direct service to supporting seniors obtain viable employment. The effect you will have on their self-confidence is immeasurable.
  • We work together and succeed together. You will enjoy a collaborative and collegial work environment with a shared purpose where you hard work will be noticed and appreciated.
  • This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill our mission.
  • We are financially stable.
  • We offer all statutory benefits and a 6% contribution to a 403(b) plan effective immediately and that vests after two years of employment.
  • NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.

To Apply

Please send your resume to hr@ncoa.org with “NCOA – Data Collections Systems Assistant” in the subject line.

NCOA is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.