The National Council on Aging (NCOA) is based in Washington, DC and is seeking the right candidate for a Technical Product Manager of BenefitsCheckUp, the nation’s most comprehensive web-based benefits screening tool to help older adults find out about and enroll in benefits programs that help pay for prescription drugs, health care, utilities, and other basic needs. There are over 2,500 federal, state and private benefits programs included in BenefitsCheckUp.
As Technical Product Manager (TPM) of BenefitsCheckUp, your team will be responsible for all technical aspects of the product, from post-sales customer delivery to product enhancements, fixes, and support. You will partner with the Program Product Manager to execute on the product vision and roadmap; working towards achieving social impact goals approved by the NCOA Board of Directors. This is a hands-on position that requires attention to detail, sound judgment, critical thinking, leadership, and a sense of urgency.
Essential Duties and Responsibilities
- Partner with Program Product Manager to ensure alignment in overall product vision.
- In collaboration with the business, set priorities on product deliverables managed in Sprints.
- Responsible for new product-related projects to ensure adherence to budget, schedule and scope.
- In collaboration with information technology, ensure timely communication and resolution to product incidents.
- Participate in after-hours deployments and/or incident resolution to ensure proper point-of-escalation as needed as well as managing business communications related to releases and/or incident resolutions.
- Implement and enhance operations around the technical product lifecycle.
- Bachelor’s degree in IT and/or business or equivalent education and experience.
- 5 years of experience in technical product management
- Agile practitioner for at least 5 years. Certified Scrum Master a plus.
- Project management expertise required, PMP certification a plus.
- Strong experience in product management lifecycle
- A systems thinker
- Well organized and attentive to detail
- Customer and service oriented
- Knowledge of nonprofit organizations’ operations a plus
- Strong communication skills
- Demonstrated leadership qualities such as conflict/issue resolution
- Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic environment and manage multiple projects
- A passion for NCOA’s mission and values
NCOA’s Operating Principles
All employees are expected to abide by the Operating Principles promulgated in June 2008: (1) Striving for excellence in all that we do, fostering critical thinking and creative action, welcoming and embracing innovation every day, not being afraid of taking risks, trying something new, or adapting to a changing world; (2) Having respect and care for all and being good stewards of our resources and opportunities; (3) Achieving shared goals by building an environment of collaboration in which everyone is expected to contribute; (4) Committing to a trusting and respectful work environment that: values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.
- Mission-driven. Knows and understands NCOA’s strategies for achieving social impact. Develops a basic understanding and empathy for NCOA’s target population.
- Determined. Able to drive products to desired outcomes. Self-starter who strives for excellence, maintains a culture of continuous improvement, and is welcoming of feedback and open dialogue.
- Brand ambassador. You will be an effective ambassador for NCOA, able to articulate our mission, social impact goals, and major programs to outsiders and explain how they can get involved with NCOA.
- Relationship builder. You can build and maintain relationships with a wide array of people, including junior, senior, for-profit, nonprofit, and government professionals from diverse backgrounds. You have a history of earning respect and credibility through actions with partners.
- Excellent project manager. You plan carefully to keep projects on schedule and on budget. Your communication is key to how a project runs. You can make quick decisions and work efficiently to keep several projects and teams running at the same time while looking ahead at future projects.
- Firm and fair mentor/supervisor. You are an excellent mentor and are known for developing great people. You confidently engage staff at all levels to define needs and expectations. You insist on respect and accountability. People enjoy working with you.
- Strong business acumen. You set priorities wisely and know how to make tough resource allocation decisions, always finding a way to forward strategic initiatives while enriching relationships. You know how to translate strategy into action. You have successfully structured programs to meet organizational needs.
- Adaptable. You can anticipate and respond to change in a fast-paced environment daily. You are willing to learn new ways of approaching your work to achieve better results.
What’s Attractive to the Right Candidate?
- NCOA is a highly regarded national institution and for more than 65 years, NCOA has been committed to improving the lives of older adults.
- Your work will be highly visible and critical to the promotion of NCOA’s programs and resources. The work you do today will have an impact for decades to come.
- We offer an intellectually stimulating environment in an organization that works passionately and enthusiastically to fulfill program goals and achieve our overarching mission.
- Your experience, opinions, and expertise are valued – what you bring to the table is vital to our success.
- We offer a competitive compensation plan including incentive and bonus programs based on achieving performance objectives; 3 weeks’ vacation, sick leave, maternity/paternity leave, and holidays; flexible scheduling/telework after meeting the employment and performance requirements; health insurance, short- and long-term disability, and life insurance; contributions to a 403(b) plan.
- NCOA is an equal opportunity employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.
Ability to speak, see, hear and use hands to operate standard business equipment including computers, fax machines, copies and the like. The Position is based in Washington and the incumbent must be present in the work place.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
NCOA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.
Simply email your resume to Human Resources at firstname.lastname@example.org with “NCOA – BCU Technical Product Manager” as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.