NCOA’s BenefitsCheckUp® is the nation’s most comprehensive, free online service to screen seniors with limited income for benefits.
The Benefits Research Specialist will serve as an integral part of the BenefitsCheckUp® Content Team. The Benefits Research Specialist works independently and collaboratively with team members within and outside NCOA to update and expand the BenefitsCheckUp® (BCU) database. In this role, the Benefits Research Specialist will have a wide range of responsibilities that will enhance the user experience of BCU. However, primary duties will include researching the eligibility rules of a wide variety of Federal, State, and local benefit programs and updating our national database of programs and services. Research is typically completed via the Internet and phone, or any other creative means necessary to obtain the required information. In addition, this position requires in-depth testing of the web-based benefits screening tool, ensuring that updates are made accurately.
NCOA’s Operating Principles
All employees are expected to abide by NCOA’s Operating Principles:
- Striving for excellence in all that we do, fostering critical thinking, and creative action. Welcoming and embracing innovation every day, not afraid of taking risks, trying something new or adapting to a changing world.
- Have respect and care for all and good stewards of our resources and opportunities.
- Achieve shared goals by building an environment of collaboration in which everyone is expected to contribute.
- Committed to a trusting and respectful work environment that values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.
- Passion for the mission.
Essential Duties and Responsibilities
- Research, analyze, and stay current on changes to Federal, State, and local public benefit programs.
- Utilizing BCU’s unique database, update program descriptions, eligibility rules, application forms, and local contacts on an annual and as needed basis.
- Update and/or create program fact sheets utilizing Clear/Plain Language writing.
- Understand complex logic statements in order to create and update program eligibility rules.
- Proactively search for new benefit programs (that is not currently part of the BCU database) that may provide a benefit to BCU users that are current and reflects the existing economic climate.
- Provide ongoing review to determine necessary updates to enhance the screening process and to improve the BCU website and decision-support tools.
- Provide QA testing of specific updates and general testing of the site for usability.
- Utilizing the current management tool, create and manage tickets for tasks and issues found for various projects.
- Manage various program timelines to ensure timely completion of program deliverables.
Qualifications, Knowledge, & Skills Required
- Bachelor’s degree (in any field) and a minimum of five years of related experience or a Master’s degree and three years of related experience or advanced degree (law, business, social work, health policy, etc.) relevant to understanding complex eligibility rules and how they apply to consumers.
- Knowledge of benefit programs such as: MSP, LIS, Medicaid, SNAP, and SPAP programs is a plus.
- Knowledge of current and changing policy and programmatic issues related to benefit programs is a plus.
- Experience with public benefit programs and aging services is a plus.
- Experience working on aging issues is preferred.
- Ability to think creatively and strategically as part of a team and within broad coalitions.
- Ability to work independently in a fast-paced environment, and to find creative solutions to challenges as they arise.
- Proficient in MS Office applications (strong Excel skills are a must) and a drive to learn new technological applications.
- Excellent research skills using internet search engines and by phone.
- Excellent interpersonal skills and phone manner.
- Strong written and oral communication skills with both professional and consumer audiences.
- Ability to quickly discern issues, collect data, establish facts, and draw valid conclusions.
- Strong attention to detail, great organizational skills to ensure task completion, and excellent time management skills.
- Must be self-motivated and have the ability to work independently and as part of a team.
Other Skills & Attributes
- Collaborative work-style. You will be working with a wide range of external stakeholders and internally across NCOA. You are able to work within a team and across teams.
- Autonomous. Although we stay in close communication with each other, we don’t micromanage. We trust you to know when to seek guidance and communicate information.
- Excellent communicator. You communicate just as clearly in copy as you do in person – you are concise, accurate, and effective. You have excellent oral, written, and editing skills.
- Inquisitive and willing to take initiative. You like learning new things and like to collect and share information. You also don’t wait for things to happen – you initiate action and make things happen.
- Project management skills. You have strong organizational skills and are able to effectively manage multiple projects and tasks at a time.
- Mission driven. You understand the big picture and can easily translate our objectives into social impact.
- Flexible. Your flexibility allows you to adjust to changing priorities and operate effectively in a fluid environment.
- Requires the ability to speak, hear, and use hands to operate standard business equipment, including computers and other relevant technology.
NCOA is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identification or expression, sexual orientation, national origin, genetics disability, age, veteran status or any other basis protected by law.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Simply email your resume to HR@ncoa.org with “NCOA/BCU – Benefits Research Specialist” in the subject line of the email.