Customer Service Training for Senior Centers
PCMI and NISC are pleased to announce NISC member discounts on two very affordable self-study training programs for senior centers.
Senior Center Customer Service & Developing a Customer Service Program
As demographics continue to change, it is increasingly important that senior centers remain competitive in attracting the newest cohort of potential consumers. Great customer service is one of the basics that simply can't be ignored. These programs are powerful, yet easy to use. They come on a single CD and can be run on any Windows based computer. Here's what you'll find in each program.
| Senior Center Customer Service | Developing a Customer Service Program | |
Designed for use by every employee, volunteer, or individual who represents your center this program includes the following chapters.
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Designed to help center directors develop an in-house customer service program that is effective and get results. Chapters include:
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These programs are effective and affordable.
| Senior Center Customer Service | Developing a Customer Service Program | |||
| NISC members Non members |
$60.00 $80.00 |
NISC members Non members |
$45.00 $50.00 | |
To receive the discount, orders must be placed through Maureen Arsenault, NISC Coordinator at NISC.Coordinator@NCOA.org or 202.479.6667. Please include your contact information, the name and quantity of programs you wish to order. PCMI will contact you for billing information.
Learn more about PCMI at www.P-C-M-I.org.
Read feedback PCMI receives on its training programs. (pdf document).
Quick Links
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Aging in America Conference March 15, 2010
A Look Within: What to Know, What to Do, What to Ask March 20, 2010
Senior Centers
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Ways To Help
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For Older Adults
- Find a Senior Center
See a list of centers that have earned national accreditation. - Volunteer Leaders
Read a blog by an older volunteer.
Related Content
- Tomorrow's Senior Center: Dynamic, Accessible and Perhaps Not Even Called Senior
- Accredited Senior Centers: A Snapshot
- Meeting the Challenges of the 21st Century
- Aging in America Conference
- A Sneak Peek at Senior Center Events at Aging in America
- HABS: Public-Private Partnerships: Identifying Win-Win Opportunities in Your Community
