RFP: NCOA’s Housing Counseling Program
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RFP: NCOA’s Housing Counseling Program


The National Council on Aging (NCOA) is a HUD-approved Housing Counseling Intermediary that provides reverse mortgage counseling nationwide, as well as counseling for reverse mortgage borrowers who have fallen behind on their taxes or insurance.

NCOA is seeking a partner to manage its national call center for older homeowners seeking reverse mortgage counseling and reverse mortgage Tax & Insurance Counseling. 

Key Dates and Deadlines

  • Release of RFP: March 10, 2014
  • Deadline for submission: April 14, 2014 at 5 p.m. ET
  • NCOA selection announcement: May 1, 2014
  • Training and center set-up begins: mid-May, 2014
  • Call center services begin: July 1, 2014

Request for Proposals

Download the full Request for Proposals (RFP)

Frequently Asked Questions

Download FAQs about the Call Center RFP

How to Apply

The deadline to submit a proposal is April 14, 2014 at 5 p.m. ET. 

Applications should be sent to Amy Ford via email at amy.ford@ncoa.org. We will contact you if we have questions or require additional information. 


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