Introduction to Quality Measures in Managed Long-Term Services and Supports
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Introduction to Quality Measures in Managed Long-Term Services and Supports


Date: November 30, 2012

Time: 02:00 PM ET - 03:30 PM ET

Type: Webinar

Hosted by: The Friday Morning Collaborative, a coalition of national aging and disability organizations working together to advance home and community-based services and supports, with support from The SCAN Foundation

States are increasingly establishing or expanding Medicaid managed long-term services and supports (MLTSS) programs.

LTSS quality measures and monitoring activities are essential tools for consumers and states to ensure protections, enhance choice and plan performance, and align incentives to meet desired goals such as rebalancing or promoting options for self-direction. 

However, there are significant gaps in the development of validated LTSS quality measures that adhere to the non-medical, person-centered quality framework of home and community-based services. There is also a lack of guidance to states and advocates on a core set of measures and reporting requirements that can be used within MLTSS. 

This webinar is the first in a series that will promote learning and discussion to build the capacity of stakeholders on these issues.

This webinar will provide an introduction to world of quality measurement. It will provide an overview of NCQA (National Committee on Quality Assurance), HEDIS (Healthcare Effectiveness Data and Information Set), and CAHPS (Consumer Assessment of Healthcare Providers and Systems).

It will also provide background on the National Quality Forum (NQF) and the “big picture” of the state of LTSS quality measures-–what we know now that can be used, gaps we need to fill, and the process and timeline that might be involved in measure development.         

  • Sarah Scholle, National Committee on Quality Assurance
  • Alice Lind, Center for Health Care Strategies

Space is limited, so please register early and share lines when possible. Close captioning is available. The webinar will also be recorded and made available for viewing following the event.


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